Premier Support Centre

We’re here to help, 24/7

Find answers in our Frequently Asked Questions

Access to Premier banking 24/7

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Download our app

Premier banking at your fingertips. From checking balances to making transfers and payments.

Online banking

Manage and keep track of your finances 24/7. All you need is internet access.
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Expert help 24/7

Get in touch by webchat or phone, round-the-clock. Our Premier 24 telephone banking team have the expert knowledge and resources to help you, whenever you need it.

Get the most from your account

View and manage the benefits of your Premier account.

Get the most from your Premier bank account

Select, Platinum, or Black account customer? Access your lifestyle, travel and insurance benefits online.

Do more with Premier

Get the most from your Premier banking service

Other things worth knowing

How to avoid scams

Find out about fraudsters’ latest and most common tricks. Get tips on how to combat them. And help if you’re a victim.

How to make a complaint

We’re very sorry if something went wrong. If you feel you need to complain, the simplest way is online.

How we’re making banking more accessible

Find out how our accessibility services help with everyday banking. They include our accessible debit card, developed with the RNIB.

Check our services are running

Services mean anything from our website and mobile app to our ATMs and credit card processing. Once in a while, some are down for maintenance.

Other ways to get help

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