Our service is designed around your goals
Your priorities are our priorities. Your Premier Banking Manager is much more than a point of contact.
We're equipped to help you achieve your goals
Turn your plans into action
The Financial Health Check allows Premier Banking Managers to make an accurate assessment of your financial goals. From your first conversation, your Premier Banking Manager will discuss your financial objectives. The Financial Health Check is your personalised roadmap to help you achieve your financial ambitions.
Unlock your financial potential
Your Premier Banking Manager is your first point of contact. You can contact them directly via email or by phone. However, if you have a simple query or would like help outside your Premier banking manager's working hours, please call or chat online with our customer support team.
Your Premier Banking Manager and support team are available for you and you can decide how you want to make use of them. If extra time is needed a follow-up can be arranged.
We recommend that you catch-up at least once a year but you can contact your Premier Banking Manager at any time.
They will also proactively get in touch whenever there are changes to your existing products or we introduce new features which could benefit you.
They can guide you through the range of products & services we offer, and help you with ideas on how to make your money work harder.
They have completed a comprehensive training and development programme, accredited by the Chartered Banker Institute. However, if you need specialist help, they can refer you to other qualified advisors as you need them.
Financial documents - to help us understand your needs you should have the relevant financial documentation to hand (e.g. statements, tax returns, bank statements).
New customers - If you are a new customer you will need to have either your driving licence or passport too.
Speak to your Premier Banking Manager
Your Premier Banking Manager will be happy to talk to you at a time that best suits you.
If you don’t have their mobile number to hand, our customer support team (Premier 24) can book an appointment for you.
Telephone: 0333 202 3330
International: +44 161 933 7239
Minicom: 0800 027 1395
Or let us call you at your convenience.