Existing customers

Get the most from your Premier bank account

In an emergency

My card has been stolen

Find out what you need to do if you think your card or card details have been stolen.

Lost or damaged cards

Find out the steps you can take if your card has been lost or damaged.

Get emergency cash

If your debit card is lost or stolen, you can still access your money from our ATMs using our Emergency Cash service.

Everyday banking

App available to Online Banking customers with a UK or international mobile number in specific countries. Online Banking available to NatWest account holders aged 11+.

Why should you use our mobile banking app?

Pay someone new without the need for a card reader (limits apply)

Instantly make payments to friends and family already saved in your online banking

View your statements and available balance quickly and easily.

Register your travel plans to reduce the chance of your debit card being blocked while you’re abroad.

Manage and keep track of your finances 24/7 with Online Banking

View your balance and make payments

Transfer money between your accounts

Set up and manage your regular payments

View your transaction details

Set up and go paperless 
 

Have you tried Receipt Management yet?

Losing a receipt can be a pain, especially for valuable items. That's why we're introducing Receipt Management, a free receipt capture tool which effortlessly lets customers store, track and capture a receipt using our Mobile Banking app.

Mobile App critieria applies. Receipt Management available on selected devices. This service is available to Premier & Business Banking customers only.

Something else we can help you with?

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