Existing customers

Get the most from your Premier bank account

In an emergency

My card has been stolen

Find out what you need to do if you think your card or card details have been stolen.

How to report your card stolen

If you think your debit card - or any of your card details, such as the PIN - may have been stolen, you should report it to us to avoid the possibility of fraud.

Please check the transactions on your account, and call us as soon as possible on:

UK: 0370 600 0459
Overseas: +44 1268 500 813
Minicom: 0800 917 0526

Once you’ve reported your debit card as stolen, we will send out your new card which will be with you in five working days.

Lost or damaged cards

Find out the steps you can take if your card has been lost or damaged.

How to report your card lost or damaged

If your card is damaged or lost, you can order a replacement online in less than 2 minutes – that's less than half the time it takes if you were to phone us (5min 10s).

Log in and go to the 'Cards' option in the left hand menu

then choose 'Manage your debit card' or 'Manage your credit card'

Choose 'Report your card lost and order a replacement' or 'Order a replacement for a damaged card'

Get emergency cash

If your debit card is lost or stolen, you can still access your money from our ATMs using our Emergency Cash service.

How to get emergency cash

Simply call us and we'll send you a code that'll let you withdraw your cash.

The Emergency Cash service can only be provided to you at the time of card cancellation. The service allows you to withdraw money from your account using a security code instead of your card.

To use the Emergency Cash service:

You need to be within the UK

You must have at least £20 available in your account

You can withdraw up to £300 from a NatWest or Tesco cash machine if you're a fully active online or telephone banking customer and if you aren't we'll still let you withdraw up to £60 to tide you over.

Remember you'll need to have money available in your account before you can withdraw it.

To report your Visa debit card lost or stolen and use the Emergency Cash service, please call our Card loss centre straight away.

Card loss centre

UK: 0370 600 0459
Overseas: +44 1268 500 813
Minicom: 0800 917 0526

Open 24 hours a day. Calls may be recorded.

Everyday banking

App available to Online Banking customers with a UK or international mobile number in specific countries. Online Banking available to NatWest account holders aged 11+.

Why should you use our mobile banking app?

Pay someone new without the need for a card reader (limits apply)

Instantly make payments to friends and family already saved in your online banking

View your statements and available balance quickly and easily.

Register your travel plans to reduce the chance of your debit card being blocked while you’re abroad.

Manage and keep track of your finances 24/7 with Online Banking

View your balance and make payments

Transfer money between your accounts

Set up and manage your regular payments

View your transaction details

Set up and go paperless 

Something else we can help you with?

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