Support Centre

Making a complaint

Can our common questions help?

Have you searched for your answer online?

Just need some help?

If you don't wish to make a complaint but still need some help please use our Feedback or Enquiry Forms.

Visit our Support Centre

There you can search our Frequently Asked Questions. Or ask Cora, our digital assistant. If she can’t help, she’ll pass you on to a real person who can.

Make an enquiry

If you simply need to ask us a question or get some more information, please use our Enquiry Form below and we can help locate the information you need.
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Give us some feedback

We would love to hear your feedback. Whether you have received fantastic service or if something hasn't gone so well and whether you've experienced it in branch, over the phone or webchat, please use our Feedback Form to let us know.

How to make a complaint online

We always try to give you the best possible service. But sometimes we get it wrong. If we’ve got it wrong enough that you want to make a formal complaint, it’s easiest online.


Our online form enables you to email your complaint direct to a complaint handler.


Our complaints team are available via WebChat, Monday to Saturday 8am-5.30pm - You must be an active online banking customer to raise a complaint via Webchat. If you are not please use the online form.

It’s simplest to complain online. But of course, we do have other ways to get in touch.

View contacts


NatWest have collected your personal details to enable us to provide you with updates on the progress of your complaint or query. This information will be stored for 6 years. Our full Privacy Policy is available at


PPI Complaints

If your complaint relates to PPI then please visit our dedicated web page.

Helpful complaints information

View our complaints leaflet

Save and download our complaints leaflet

Other ways to get help

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