Find out important updates related to our range of services. And, you can also see whether our range of services are running as we expect, if we're aware of any issues, or if we're planning a period of maintenance soon.
In order to keep our systems up to date and add improvements we sometimes need to carry out essential maintenance.
So we don't cause you too much disruption, we do this in the early hours of the morning from 02:00 to 02:40.
When we have essential maintenance planned outside of these times, we will provide an update below and give you the specific times and services affected.
Customers from many banks are reporting theft from their accounts after responding to fake emails about TV Licence cancellation.
Criminals send fake emails or text messages, pretending to be from the TV Licensing Authority. They want you to click the link to get your phone number and the name of your bank. You will then receive a call from the criminals, pretending to be from your bank’s fraud team and persuaded to move your money to a safe account or give away card reader codes.
Many variations of this scam exist; from bogus COVID-19 fines to the promise of free Supermarket shopping vouchers. Visit our Security Centre for more details.
· We will never tell you to move your money to a safe account
· We will never ask you to reveal your card reader codes
· Do not click on a link in an email unless you are certain it is genuine
· Don’t give your personal data or card details to anyone until you are certain you know it is a genuine request
We are working hard to keep you safe from fraud. If you think you may have given away your details to a scammer, please contact us immediately – we can help.
Below you'll see whether our range of services are running as expected, if we're aware if any issues, or, if we're planning any updates in the near future.
To help minimise the spread of coronavirus, we are carefully following the latest Government recommendations.
We are doing everything we can to keep our services running for customers, however we are unable to keep all our branches open. Wherever possible, branches are open from 10am – 1pm, Monday to Friday, although this may be subject to change at short notice. Check our branch locator to see if your branch is impacted. Please don’t visit your branch unless you really can’t do something online or in the mobile app. We’ll only be open for customers who need to carry out critical transactions or need emergency support.