Find out important updates related to our range of services. And, you can also see whether our range of services are running as we expect, if we're aware of any issues, or if we're planning a period of maintenance soon.
In order to keep our systems up to date and add improvements we sometimes need to carry out essential maintenance.
So we don't cause you too much disruption, we do this in the early hours of the morning from 02:00 to 02:40.
When we have essential maintenance planned outside of these times, we will provide an update below and give you the specific times and services affected.
There are reports in the media around Travelex data being held to ransom. At this time Travelex have advised there's been no breach of customer data. We are monitoring this closely with them and we will provide an update if this changes.
We use industry-leading fraud defence technology to protect you and we work around the clock to monitor for suspicious activity on your account. We will contact you if we spot any unusual activity on your account. You can order a replacement card and monitor your account for any suspicious activity via Online or Mobile Banking if you have any concerns.
Here are some simple steps you can take to better protect yourself:
We are working hard to protect you from fraud. If you have any concerns please speak to one of our team via webchat or secure messaging in our mobile app.
Below you'll see whether our range of services are running as expected, if we're aware if any issues, or, if we're planning any updates in the near future.