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Service status

How our services are running and updates on planned maintenance

What's this all about?

Find out important updates related to our range of services. And, you can also see whether our range of services are running as we expect, if we're aware of any issues, or if we're planning a period of maintenance soon.

Planned Upgrades

In order to keep our systems up to date and add improvements we sometimes need to carry out essential maintenance.

So we don't cause you too much disruption, we do this in the early hours of the morning from 02:00 to 02:40.

When we have essential maintenance planned outside of these times, we will provide an update below and give you the specific times and services affected. 

Coronavirus – Update

Our priority during the coronavirus pandemic has been to look after the safety and wellbeing of our customers and colleagues.

To help minimise the spread of coronavirus, we are carefully following the latest Government recommendations.

Before visiting our branches, find out about our other ways to bank here and check our Branch Locator to see the current opening times for your local branch.

At our branches, you can stay safe and well by practicing social distancing, sanitising your hands and wearing a face covering.

We may control entry to our branches to help customers and colleagues maintain a safe distance of 2m. We’ll also ask you to stay 2m apart from others when queuing outside. Older customers or those not able to stand or wait outside will be invited into the branch, which may be before others.

In line with UK Government guidance we took the difficult decision to pause our mobile fleet service. We continue to carefully review the latest guidance and our own health and safety standard and procedures, to decide the right time to bring our Mobile Banks back to our communities in the safest way.

Customers can continue to access their banking services through our other channels including online, mobile, ATMs, Video Banker, telephone banking and Post Office.

Our phone lines are exceptionally busy, please only call if you need urgent help. 

Visit our Coronavirus page for additional support and guidance.  

 

 

Fraud Warning - Please read!

Customers from many banks are reporting theft from their accounts after responding to fake emails about TV Licence cancellation. 

Criminals send fake emails or text messages, pretending to be from the TV Licensing Authority. They want you to click the link to get your phone number and the name of your bank. You will then receive a call from the criminals, pretending to be from your bank’s fraud team and persuaded to move your money to a safe account or give away card reader codes.

Many variations of this scam exist; from bogus COVID-19 fines to the promise of free Supermarket shopping vouchers.  Visit our Security Centre for more details.

Please remember;

·         We will never tell you to move your money to a safe account

·         We will never ask you to reveal your card reader codes

·         Do not click on a link in an email unless you are certain it is genuine

·         Don’t give your personal data or card details to anyone until you are certain you know it is a genuine request

We are working hard to keep you safe from fraud. If you think you may have given away your details to a scammer, please contact us immediately – we can help.

Our Services

Below you'll see whether our range of services are running as expected, if we're aware if any issues, or, if we're planning any updates in the near future.

Online and Mobile Services

Mobile App

Service working normally

 

 

Online Banking

Service working normally

Websites

Service working normally

Payments and Cards

Payments

Service working normally

Credit Cards

Service working normally

Debit Cards

Service working normally

Branch, ATMs and Telephone Services

Branch

Service working normally

ATM Network

Service working normally

Telephone Services

Service working normally

Something else we can help you with?