Service status

How our services are running and updates on planned maintenance

What's this all about?

Find out important updates related to our range of services. And, you can also see whether our range of services are running as we expect, if we're aware of any issues, or if we're planning a period of maintenance soon.

Planned Upgrades

In order to keep our systems up to date and add improvements we sometimes need to carry out essential maintenance.

So we don't cause you too much disruption, we do this in the early hours of the morning from 02:00 to 02:40.

When we have essential maintenance planned outside of these times, we will provide an update below and give you the specific times and services affected. 

System Maintenance

To ensure we continue to provide you with a reliable service, we will be carrying out routine maintenance at the weekend. This means some of our services will be unavailable on the date and times listed below.

We are sorry for any inconvenience that this will cause and thank you for your patience.

Sunday 22 September

Online, Mobile and Telephone Banking from 01:25am until approximately 06:00am

 

Our Services

Below you'll see whether our range of services are running as expected, if we're aware if any issues, or, if we're planning any updates in the near future.

Online and Mobile Services

Mobile App

Service Information

To ensure we continue to provide you with a reliable service, we will be carrying out routine maintenance at the weekend. For more information about which services will be affected please click here. 

Online Banking

Service Information

To ensure we continue to provide you with a reliable service, we will be carrying out routine maintenance at the weekend. For more information about which services will be affected please click here. 

Websites

Service working normally

Payments and Cards

Payments

Service working normally

Credit Cards

Service working normally

Debit Cards

Service working normally

Branch, ATMs and Telephone Services

Branch

Service working normally

ATM Network

Service Information

To ensure we continue to provide you with a reliable service, we will be carrying out routine maintenance for approximately 15 minutes between 02:00am and 02:15am on Sunday 22 September. This means that -

•           All ATMs representing the brands; RBS, NWB, Ulster Bank and EasyCash (NI and ROI), Coutts, Adam & Co and Tesco Bank will be out of service.

•           Debit cardholders will not be able to use our ATMs or, with the exception of Coutts/Adam & Company clients, those of other financial institutions

•           Credit cardholders will be able to use the ATMs of other financial institutions

 

Telephone Services

Service Information

To ensure we continue to provide you with a reliable service, we will be carrying out routine maintenance at the weekend. For more information about which services will be affected please click here. 

Something else we can help you with?