Find out important updates related to our range of services. And, you can also see whether our range of services are running as we expect, if we're aware of any issues, or if we're planning a period of maintenance soon.
In order to keep our systems up to date and add improvements we sometimes need to carry out essential maintenance.
So we don't cause you too much disruption, we do this in the early hours of the morning from 02:00 to 02:40.
When we have essential maintenance planned outside of these times, we will provide an update below and give you the specific times and services affected.
Flybe ceased trading on Thursday 5th March and have now entered administration.
As a result we are currently experiencing higher than normal call volumes.
If you booked flights with Flybe please follow the guidance below;
If you have paid with one of our credit or debit cards the quickest way to register your claim is to complete this form.
If you’re currently on a trip please contact Flybe for further guidance
If you booked your flights with the NatWest Travel Services contact them on:
If you have booked via a travel agent, 3rd party or paid via PayPal, please contact the company for further advice.
Be alert to suspicious approaches from anyone claiming to be from the bank or Flybe, either over the phone or via text or email. Trusted organisations will NEVER ask you for your full PIN or password, card reader codes, or ask you to move money from your account.
Below you'll see whether our range of services are running as expected, if we're aware if any issues, or, if we're planning any updates in the near future.
We are carrying out routine maintenance on our credit card platform from approx. 02.00 until approx. 07.00 on Sunday 5 April. Please be aware your credit card information will be unavailable during these times. We are sorry for any inconvenience that this may cause.
To help minimise the spread of coronavirus, we are carefully following the latest Government recommendations.
We are doing everything we can to keep our services running for customers, however we are unable to keep all our branches open. Wherever possible, branches are open from 10am – 1pm, Monday to Friday, although this may be subject to change at short notice. Check our branch locator to see if your branch is impacted. Please don’t visit your branch unless you really can’t do something online or in the mobile app. We’ll only be open for customers who need to carry out critical transactions or need emergency support.