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Support Centre

Contact NatWest

Contact us online

Cora is a digital chatbot trained to answer your banking questions. You can chat to her online anytime and if she can’t help, she’ll pass you on to a real person who can.

You can usually find Cora waiting to help at the bottom right hand side of the screen, or in your mobile app by tapping on 'Help' followed by 'Message us'.

Find what you need in our FAQs

Emergency Contacts

Contact us by phone

We have a number of dedicated teams to help answer your queries over the phone. 

When you call us it would be useful to have your customer number and PIN ready so we can deal with your call quickly. These are the same details as you use to log in to Online Banking.

Forgotten your log-in details?

Ways to Bank

Online Banking

Manage and keep track of your finances 24/7 with Online Banking
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Download our app

Check your balance and make transfers and payments, all from the palm of your hand
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Other ways to bank

See the other ways to manage your money with us