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Please have your Customer Number and PIN ready when you call - these are the same details you use to log in to Online Banking
If you think your account has been fraudulently used, or if your card is lost or stolen, it's important to get in contact with us as soon as possible...
Have we contacted you?
If you have received an automated message from us, then please call us back to discuss recent transactions as soon as possible...
You may receive a call or voicemail from us about your bank account or debit card, to help protect you against fraud, you can call us back on:
UK: 0800 011 3312
Overseas: +44 131 3397 609
If we do not hear from you we may send a letter asking you to contact us.
Lost or stolen card?
If you've lost your card or you've had it stolen, it's important to let us know as soon as you can...
You can now report your debit or savings card as lost or damaged and order a new one online.
If your card has been stolen, or you think someone may have access to your card PIN, please contact us so that we can cancel the card and issue you with a new PIN:
Lost or stolen cards or chequebooks
UK: 0370 600 0459
Overseas: +44 1268 500 813
Minicom: 0800 917 0526
Reporting fraud
Have you noticed any suspicious transactions or think you're a victim of fraud? Here's how to report it...
Current Accounts
NatWest Personal accounts (Monday to Friday 8am-8pm, Saturday 8am-6pm, Sunday 9am-5pm)
UK: 0800 161 5149
Overseas: (0044) 125 230 8047
Outside these hours, call: 0370 600 0459
NatWest Business accounts (Monday to Friday 8am-8pm, Saturday 8am-6pm, Sunday 9am-5pm)
UK: 0345 300 3986
Overseas: (0044)125 230 8047
Credit Cards
Personal credit cards (24 hours a day)
UK: 0800 161 5153
Overseas: (0044) 126 850 8020
Business credit cards (24 hours a day)
UK: 0345 300 4350
Overseas: (0044) 1268 508 020
Please be prepared to answer some security questions so we can verify you.
Please visit our Security Centre to get more information about reporting fraud and further details on how we may try and contact you.
If you want to talk to someone, use the drop down lists below to find the contact number:
Telephone Banking & General Queries
If you need to speak to us about your Personal Current Account, you can do this over the phone...
It's easy to use online banking and the mobile app to do most of your day-to-day banking with us, for anything else call us on:
UK: 03457 888 444
Overseas: +44 3457 888 444
Minicom: 0800 404 6161
Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Online Banking.
Not registered for Telephone Banking? Find out what you can do over the phone, and how to register for Telephone Banking.
Credit Cards
Have a Credit Card with us? If you need to call us, here's the numbers you'll need...
We've got lots of ways to easily manage your credit card, find out how to manage your credit card online.
Classic Customers (24 hours, 7 days a week)
UK: 0370 333 9091
Overseas: +44 1268 508 018
Minicom: 0370 154 1192
Gold Customers (24 hours, 7 days a week)
UK: 0370 333 1993
Overseas: +44 1268 508 018
Minicom: 0370 154 1192
Private Banking & Platinum Customers (24 hours, 7 days a week)
UK: 0370 909 3715
Overseas: +44 1268 508 018
Minicom: 0370 154 1192
Borrowing
Want to ask us a question about your loan or mortgage with us? Here's how to get in touch...
Mortgages
General Mortgage Queries (Monday to Friday 8am-8pm, except bank holidays, and Saturdays 9am-4pm)
UK: 0345 302 0190
Minicom: 0800 917 0526
Existing Mortgage Queries (Monday to Friday 8am-8pm, except bank holidays, and Saturdays 9am-4pm)
UK: 0800 092 9585
Overseas: +44 121 629 0739
Minicom: 0800 917 0789
Loans
Personal Loans (Monday to Friday 8am-8pm, except bank holidays, and Saturdays 9am-3pm)
UK: 0800 200 400
Minicom: 0800 917 0526
Existing Loans (Monday to Friday 8am-8pm, except bank holidays, and Saturdays 9am-3pm)
UK: 0345 366 5502
Mincom: 0800 404 6161
Insurance
Need to discuss your insurance policy with us? You can manage, renew & make a claim on your policy over the phone...
Find all the information to manage your Home Insurance policy
Business Customers
Have a Business account with us? You can speak to a Business Banking adviser on these numbers...
Business Telephone Banking (24 hours, 7 days a week)
UK: 03457 11 44 77
Overseas: +44 3457 11 44 77
Minicom: 0800 404 6161
Premier Customers
If you're a Premier customer and you'd like to speak to someone you can call on...
Customers without a Premier Banking Manager
UK: 03457 888 444
Overseas: +44 3457 888 444
Minicom: 0800 404 6161
Customers with a Premier Banking Manager (24 hours, 7 days a week)
UK: 0333 202 3330
Overseas: +44 161 933 7239
Minicom: 0800 027 1395
Membership Services & MyRewards
You can manage your account benefits on the Membership Services website, and track your rewards through MyRewards, but you can also call us on...
Manage your account benefits online, or call us on:
Silver Accounts Monday to Friday 8am-8pm (except bank holidays) and Saturdays 9am-5pm
UK: 0345 601 5219
Overseas: +44 2392 664 912
Minicom: 0345 600 0512
Platinum Accounts Monday to Friday 8am-8pm (except bank holidays) and Saturdays 9am-5pm
UK: 0345 609 0453
Overseas: +44 2392 668 650
Minicom: 0345 600 0512
Black Accounts Monday to Sunday, 8am-10pm
UK: 0345 601 7188
Overseas: +44 2392 660 340
Minicom: 0345 600 0512
Help with MyRewards:
Visit our MyRewards support page for help with your rewards.
Change in circumstances
If you need to notify us of any changes in circumstances such as a bereavement, or if you're struggling financially, please get in touch with us...
Bereavement Monday to Friday 8am-6pm (except bank holidays) and Saturdays 9am-1pm
UK: 0800 161 5903
Overseas: +44 1204 684 658
Minicom: 0800 404 6161
Money worries & struggling financially Monday to Friday 9am-5pm, Saturdays 9am-2pm
Freephone: 0800 161 5921
Local rate number: 0345 301 5449
Minicom: 0800 917 0527
The cost of your call will depend on what phone line you're using. See our call charge information page.
Also, please note that calls may be recorded for training and monitoring purposes
