Contact NatWest

If you’ve had a message from us, please call us back as soon as you can:

UK: 0800 011 3312

Overseas: +44 131 3397 609

If we don’t hear from you, we might contact you by post and ask you to get in touch with us.

If your card has been lost, damaged or stolen, please let us know as soon as you can.

Report a lost or damaged card

If you think your card has been stolen, or if someone might have access to your card’s PIN, please tell us straight away.

Lost or stolen cards and cheque books

UK: 0370 600 0459

Overseas: +44 1268 500 813

Minicom: 0800 917 0526

Please get in touch straight away if you’ve noticed any suspicious transactions on your account. Please remember that when you call, we’ll ask you some security questions to confirm your identity.

Here are the numbers you need:

Current accounts

Personal accounts (Mon–Fri 8am–8pm, Sat 8am–6pm, Sun 9am–5pm)

UK: 0800 161 5149

Overseas: +44 126 850 8020

Outside these hours: 0370 600 0459

Business accounts (Mon–Fri 8am–8pm, Sat 8am–6pm, Sun 9am–5pm)

UK: 0345 300 3986

Overseas: (0044) 125 230 8047

Credit cards

Personal credit cards (24 hours a day)

UK: 0800 161 5153

Overseas: +44 126 850 8020

Business credit cards (24 hours a day)

UK: 0345 300 4350

Overseas: +44 1268 508 020

Please visit our security centre to find out more about reporting fraud.

You can contact our business team 24 hours a day, 7 days a week.

UK: 03457 11 44 77

Overseas: +44 3457 11 44 77

Minicom: 0800 404 6161

Have a Credit Card with us? If you need to call us, here's the numbers you will need.

We've got lots of ways to easily manage your credit card, find out how to manage your credit card online.

Credit Card applications (8am-6pm, Monday to Friday)

UK: 0370 333 9092

Overseas: +44 1268 508 018

Minicom: 0800 141 3999

Classic Customers (24 hours, 7 days a week)

UK: 0370 333 9091

Overseas: +44 1268 508 018

Minicom: 0370 154 1192

Gold Customers (24 hours, 7 days a week)

UK: 0370 333 1993 

Overseas: +44 1268 508 018 

Minicom: 0370 154 1192

Private Banking & Platinum Customers (24 hours, 7 days a week)

UK: 0370 909 3715 

Overseas: +44 1268 508 018 

Minicom: 0370 154 1192

Home Insurance

Contact the NatWest Home Insurance team on:

0345 246 0449

Lines are open Mon–Fri 8am-8pm, Sat 9am–5pm, bank holidays 9am-5pm (excluding Christmas Day, Boxing Day, New Year’s Day and Easter Sunday). Calls may be recorded.

You can find more information regarding your existing policy on our Manage your home insurance page.

Life Insurance

Contact AIG on:

0330 390 0512

Call us Mon-Fri 8am-7pm, Sat 10am-3:30pm

You can find more information regarding your existing policy on our Manage your life insurance page.

To manage your account benefits, please visit our Membership Services website.

To track your rewards, please visit the MyRewards page.

Silver Account queries: Mon–Fri 8am–8pm (except bank holidays) and Sat 9am–5pm

UK: 0345 601 5219

Overseas: +44 2392 664 912

Minicom: 0345 600 0512

Platinum Account queries : Mon–Fri 8am–8pm (except bank holidays) and Sat 9am–5pm

UK: 0345 609 0453

Overseas: +44 2392 668 650

Minicom: 0345 600 0512

Black Account queries: every day, 8am-10pm

UK: 0345 601 7188

Overseas: +44 2392 660 340

Minicom: 0345 600 0512

Want to ask us a question about your loan or mortgage with us? Here's how to get in touch.

Mortgages

General mortgage questions:

Monday to Thursday 8am-8pm, Friday 8am-6pm (except bank holidays) and Saturday 9am-4pm

UK: 0345 302 0190

Minicom: 0800 917 0526

Questions about your NatWest mortgage: 

Monday to Thursday 8am-8pm, Friday 8am-6pm (except bank holidays) and Saturday 9am-4pm

UK: 0800 092 9585

Overseas: +44 121 629 0739

Minicom: 0800 917 0789

Loans

General questions about personal loans (Monday to Friday 8am-8pm, except bank holidays, and Saturdays 9am-3pm)

UK: 0800 200 400

Minicom: 0800 917 0526

Questions about your NatWest loan (Monday to Friday 8am-8pm, except bank holidays, and Saturdays 9am-3pm)

UK: 0345 366 5502

Minicom: 0800 404 6161

If you need any help then don’t hesitate to call, our dedicated team of experts are on hand to help:

New to Natwest Invest? Find all the information about NatWest Invest

Existing NatWest Invest customer? Login to NatWest Invest

If you don’t have a Premier Banking Manager:

UK: 03457 888 444

Overseas: +44 3457 888 444 

Minicom: 0800 404 6161

If you do have a Premier Banking Manager:

UK: 0333 202 3330

Overseas: +44 161 933 7239 

Minicom: 0800 027 1395

If you’ve had a bereavement, or if you’re in financial difficulty, please call us. We will always do whatever we can to help.

Our Bereavement guide can help you manage things as smoothly and easily as possible at this difficult time: www.natwest.com/bereavementguide

If you’re in financial difficulty or need help with your finances please visit our Struggling Financially webpage:  www.natwest.com/strugglingfinancially

For general enquiries about your personal banking, please call our team on 03457 888 444 (Overseas 0345 030 3605) (Minicom 0800 404 6161).

Please have your customer number and PIN ready when you call so we can deal with your call quickly. These are the same details as you use to log in to Online Banking.

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