We understand this is a difficult time for many of our customers. To support you, following the latest government coronavirus announcements, we've updated our guidance on payment breaks for mortgages, loans and credit cards. You can find further details on the dedicated coronavirus support page.
We understand that sometimes people struggle financially. Bills can pile up and it's difficult to make ends meet. If you're worried about paying money back or you're struggling to pay your mortgage, rent or other bills, it's time to ask for help. We're here to support you.
If you know your finances won’t, or are unlikely to improve, we have a number of options available to support you.
To help us get an understanding of your finances please use our online affordability tool before contacting us.
Once completed, you’ll be provided with the details of our team who can support you and help you come to an arrangement best suited to your circumstances.
To help you find the right information, quote 'struggling financially' in your message.
If you are struggling with your finances, you can get free debt advice. We partner with PayPlan (a third party company), who can offer you free confidential advice for all of your debts.
Citizens Advice
Free advice on debt, benefits, housing, legal matters, employment and general consumer advice.
Money Advice Service
Free advice on debt, divorce/separation, setting up a new home, care & disability.
Stepchange Debt Charity
Free advice on bankruptcy, charging orders, employment, benefits, money management and mortgage/repossession support.
Shelter
COVID-19: Help people facing urgent housing issues
National Debt Line
Free and confidential advice on debt.
GOV.UK
Government support for landlords and renters reflecting the current coronavirus (COVID-19) outbreak.
The government has brought forward measures to support renters and landlords affected by coronavirus (COVID-19).
Government guidance for landlords, tenants and local authorities
