Struggling financially

There are a few different ways you can apply for a mortgage payment holiday. Before you apply, there is important information that we need to tell you to ensure that you are fully aware of the impact on your mortgage.

Our dedicated page contains all of the important information that you need to read, and instructions on how to apply for a mortgage payment holiday.

Coronavirus: mortgage support

If you've already missed a payment on your mortgage, you'll need to get in touch with our dedicated team. You can find out more by visiting our struggling to pay my mortgage page.

Struggling to pay my mortgage

There are a number of options available to you if you don't think you can afford your new monthly mortgage payments. 

Please note if you don't take any action, your new payments will resume on your regular payment date.

Additional support

Please do not submit a request unless your current offer is going to expire in the next 30 days.

You may be required to provide up to date information on your current financial circumstances and a credit check will be undertaken, this will not have any negative impact towards your credit rating.

Where we can approve your request to extend the offer by up to 3 months, we will email you to confirm your extension within 10 days of receiving this request. If we need any further information to help us process your application we will contact you within the next 7 days.

By requesting an extension to your mortgage offer you are acting on behalf of all parties named on the mortgage.

Extend your new mortgage offer

Please note, your repayments will still accrue and you'll need to repay the deferred repayments, including interest, within an agreed timescale after the deferment period. As interest does continue to be charged, this means that you could end up paying a higher amount per month than before the deferment period. 

Find out more about loan repayment breaks

Our manage your loan page contains more information about applying for a loan repayment break.

Manage your loan

How to apply for a loan repayment break

1. Log into our mobile app

2. Tap 'Help' at the bottom of the screen

3. Tap 'Message us'

4. Quote 'coronavirus loan' in your message

Find out how to get the app

If you require additional support, please visit our dedicated loan support page.

If you request the interest free amount, we'll also reduce your overdraft interest rate that you'll pay for any borrowing above your interest free amount for the same period.

The interest rate will be the temporary reduced rate that was in place prior to 7th August 2020.

Compare your contractual and temporary reduced rate.

Please note, this isn’t a change to your overdraft terms.

What if I've already requested the interest free amount?

If we’ve already agreed an interest free period on your overdraft as part of the coronavirus support on or before 1st July 2020, we’ll automatically extend this for you for a further 3 months from when your interest free period was due to end - so, you don’t need to reapply.

We’ll also keep your interest at a temporary reduced rate, on any borrowing above your interest free amount for the same extended time period.  This will happen automatically. If we have a mobile phone number for you, you should have received an sms in July to confirm this.

It’s important to remember that after the further 3-month period ends, we’ll start to charge interest at your contractual rate on the full overdrawn balance. 

Compare your contractual and temporary reduced rate.

These are temporary measures to support customers who are financially impacted by coronavirus

It's important to remember that after the 3 month period ends, we’ll start to charge interest at our standard rate on the full overdrawn balance. 

You can use our overdraft cost calculator to check what your interest rate will be and what an overdraft would cost you based on your circumstances when the temporary measures end. 

How do I make the request?

If you have an overdraft with us, just fill in a few details to make the temporary interest free and lower rate request.  Have your account number and sort code to hand. 

For more information, please visit our Overdraft coronavirus support page.

If you want to find out more about applying for a credit card payment break, please visit our manage your credit card page. 

Manage your credit card

How to apply for a credit card payment break

1.Log into our mobile app

2. Tap 'Help' at the bottom of the screen 

3. Tap 'Message us'

4. Quote 'coronavirus credit card' in your message

Find out how to get the app

If you’ve tried to contact the company and still need our support you can raise a dispute with the company using our online form.

Dispute a credit card transaction

If you require additional support, please visit our dedicated page.

• A payment deferral allows you to stop paying your insurance payments for an agreed period of time and if agreed, it won’t have any negative impact on your credit rating
• When your monthly payments start again after the deferral, the amount that has been "missed" will be spread over your remaining instalments
• We will not charge any additional interest to you so the total amount you pay will not increase as a result
• Payment deferrals should only be used when absolutely necessary, the remaining cost of your insurance policy will still be due, but will be paid for over a shorter period

What should I do next?

If you're struggling financially then please call us and we’ll see what we can do to help. Please don’t cancel any payments or direct debits through your bank as this can affect your policy with us and may have a negative impact on your credit rating.  

NatWest Insurance Team

For Home Insurance call: 0345 246 0449

(Relay UK: 18001 0345 246 0449)

For Car Insurance call: 0345 246 0448 

(Relay UK: 18001 0345 246 0448)

For Premier (Home, Car or Pet) Insurance call: 0345 246 2105

(Relay UK: 18001 0345 246 2105)

Home, Renters, Car and Premier (Home, Car or Pet) Insurance is underwritten by U K Insurance Limited

To request to increase your Debit Card cash withdrawal limit please visit our FAQ.

Request to amend your cash withdrawal limit

We've created a simple online form to make raising a dispute online as smooth as possible.

Here's what we'll need:

• The retailer name
• The transaction amount and the date
• Your account details

Dispute a Debit Card Transaction

To close your fixed term savings account, you can call us on 03457 888 444 (Relay UK: 18001 03457 888 444).

You can also close your fixed term savings account through Online Banking or your mobile app:

Online Banking

• Log into your Online Banking account
• Start a chat with Cora by clicking on the "Need help" icon, then "chat now"
• Type the following to start your account closure: "I want to close my fixed rate savings account"

Mobile app

• In your app tap on the "Help" button
• Tap "Message us" to start a secure chat
• Type the following to start your account closure:  "I want to close my fixed rate savings account"

Instead we will make these changes to your Student or Graduate account in the second half of next year. We’ll write to you closer to the time with more information. This means you can carry on using the current benefits of your Student or Graduate account. 

If we wrote to you in October 2019 about moving your Student or Graduate account to a Select account, this move will not take place until 2021 and again we will write to you closer to the time.

Please note, this isn’t a change to your account terms & conditions.