Struggling financially

If you've already missed one or more payments, don’t panic, we are here to help. You may have already received some form of contact from us and we understand that during times like these it can feel easier to avoid a conversation with us and hope the situation improves, but it's really important that you do.

When you contact us, you'll be chatting with dedicated colleagues who are here to support you and discuss your current situation. You may be asked to complete an income and expenditure form so they can see what solutions are available for you.  Having details of your income/outgoings to hand would be helpful.

Go to our Support Centre for more information on the form.

If you know you are going to miss a payment towards any of the following please get in contact as soon as possible so we can support you:

•Mortgage

•Loan

•Credit Card

•Bank Account

•Business Account

Its really important you contact us. When you do, you'll be speaking to dedicated colleagues who are here to support you and discuss your current situation. You may be asked to complete an income and expenditure form so they can see what solutions are available for you.

Go to our Support Centre for more information on the form.

You don’t have to be struggling with your finances to get our help, if you're worried things might change in the future and you want to take control now, we have a number of tools available to help you. Check out our content on managing your money or book in for a financial health check at a time that suits you.