Citizens Advice
Free advice on debt, benefits, housing, legal matters, employment and general consumer advice.
Money Advice Service
Free advice on debt, divorce/separation, setting up a new home, care & disability.
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Struggling financially
Are you worried about your money? We're here to help you manage your debt and have free conversations about your money, whether it’s consolidating debt or making credit card payments.
Struggling to make payments
If you've already missed or you know you are going to miss a payment for a loan, credit card or mortgage account, get in touch with one of our dedicated professionals as soon as possible by following two easy steps.
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01
Complete an online Income and Expenditure form . Depending on your situation this can take just 15 minutes and is essential in helping our team support you.
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02
Start a chat through one of our three options below, quoting 'struggling financially' to get the conversation started.
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Mobile app
Go to the home screen of your mobile banking app. Tap ‘Help’ at the bottom of the screen, then 'Message us' to start a chat, quoting 'struggling financially'. Criteria apply.
Online Banking
Log into Online Banking. From your home screen, click ‘Chat Now’ to start a chat, quoting 'struggling financially'. Criteria apply.
Our website
You can find Cora on the bottom right of your screen waiting to help on some of our web pages (including this one). Quote 'struggling financially' when starting the chat.
Income worries
If you're worried that your situation may change, we're here to give you financial support.
Our free Financial Health Check is a review of your personal finances. Discover helpful hints, tips and ideas to help keep you financially fit.
It’ll focus on your needs and goals, and could help you to make better decisions about your finances, now and in the future.
Choose from a quick review online or take the time and go more in-depth with one of our highly trained Senior Personal Bankers.
Debt management
If you're looking to pull everything you owe into one place, a debt consolidation loan could help.
By consolidating all your debt into the one personal loan it could be easier to manage and you'll only have one payment to make each month.
FAQs and how we can help
Independent support available
If you are struggling with your finances, you can get free debt advice. We partner with PayPlan (a third party company), who can offer you free confidential advice for all of your debts.
Shelter
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National Debt Line
Free and confidential advice on debt.
GOV.UK
Government support for landlords and renters reflecting the current coronavirus (COVID-19) outbreak.