If you think your debit card or any of your card details, such as your PIN number may have been stolen, you should report it to us to avoid the possibility of fraud.

You can now instantly report your card as lost, stolen or damanged through your mobile app . Simply open the app, tap on the account that your card is linked to and select 'Manage my card' to see your options. Alternatively, you should call us as soon as possible on:

UK: 0370 600 0459
Overseas: +44 1268 500 813
Minicom: 0800 917 0526

Once you’ve reported your debit card as stolen, we will send out your new card which will be with you in five working days.

Lock your card

If your debit card has been stolen or lost you can now instantly lock your card from your phone. To lock or unlock your card, open your mobile app, tap on the account the card is linked to and select 'Manage my card'.

Go to the app

Take out cash with Get Cash

Your mobile app has a function called Get Cash. This lets you take out cash when you don't have your card but need money - great for people who accidently leave their cards at home.

Simply log in to your app and click on the “Get Cash” icon - you’ll find it at the bottom of the app home screen.

Find out more

You can check your balance on the go by logging in to our mobile app .

Alternative log in to Online Banking where you can view your balance and statements, make payments, transfers and more to help manage your account.