Existing customers

Manage your loan

Your existing loan

Loan actions

Request final settlement amount

If you’re considering completing your loan by making one final payment this could be ideal for you.

How can I pay off my loan?

We are able to tell you the final amount due in order to finish your loan and give you the next steps to making a payment – this is called a final settlement figure.

This could be suitable if you find yourself with extra money and want to pay off your loan.

Simply follow the link below, you will then be asked to fill in your details and we’ll be in touch within 1 working day to tell you the final amount due and the next steps to making this final payment. You can choose to receive this information by email, text or both.

Request your final settlement figure

Alternatively you can call our Lending Team to find out this information and make a final payment over the phone.

NatWest Lending Tem
0345 366 5502
Minicom: 0800 404 6161
Open 8am – 8pm Mon – Fri, and 9am – 3pm Sat, Bank Holidays 9am – 6pm
Closed Sundays. Calls may be recorded. 

Make an extra payment

If you would like to make an extra loan payment in addition to your normal monthly payment, we can tell you how this could impact your loan.

Want to make an extra payment?

Making an extra payment could shorten your loan length or reduce the cost of your monthly payment.

Simply follow the link below, you will then be asked to fill in your details and we’ll be in touch within 1 working day to tell you how this could change your monthly payment, the length of your loan and the next steps to making this extra payment. You can choose to receive this information by email, text or both.

For Personal Loans applied for after the 14th November 2010 – we charge:

·         58 days of interest if the loan term was more than 12 months.

·         28 days if the loan term was 12 months or less.

·         Interest is charged on the amount of the overpayment.


Find out more about making an extra loan payment

Alternatively you can contact us to find out information about how it might effect your total amount of interest you pay and your loan term. You can also make a payment over the phone.

Change your payment date

You can request to change the day you pay for your loan Direct Debit.

Can I change the day I pay my loan?

This could be suitable if you’ve recently started a new job and your salary date has been changed.

We will normally be able to process your request during the call, unless you call us within 3 working days of your current payment date.

You may be required to make 2 payments in the same calendar month. You may be able to avoid this, our lending team are here to help and support you, so you can choose the most appropriate loan payment date.

Call the Natwest Lending Team
0345 366 5502
Minicom: 0800 404 6161
Open Mon – Fri 8am – 8pm
Sat 9am – 3pm
Bank Holidays 9am – 3pm
Closed Sundays
Calls may be recorded

Request your existing agreement

You can request a copy of your existing loan agreement documentation if you’ve misplaced it or didn’t print it at the time of applying for your loan with us.

Request a copy of your existing loan agreement document

To request a copy of your existing loan agreement document, you can write to us at:

NatWest
Loan Information Department
6th Floor, 1 Hardman Boulevard
Manchester
M3 3AQ

You’ll need to include the following:

·         Full name and address including post code
·         Any sort code and account numbers
·         Previous addresses including post codes and dates you lived there
·         Dates of the loan, if known
·         Details of any changes and dates, if applicable


Or call the NatWest lending Team
0345 366 5502
Minicom: 0800 404 6161
Open Mon – Fri 8am – 8pm
Sat 9am – 3pm
Bank Holidays 9am – 3pm
Closed Sundays
Calls may be recorded

We will normally be able to process your request during the call, and issue a duplicate copy of your loan agreement documents by post.

Top up an existing loan

Thinking of borrowing more?

If you already have a loan with us but need to borrow more, we may be able to help.

  • Replace your existing loan with a new loan for a larger amount.

      or

  • Open a new loan and run two side- by- side.

Information about your loan

If you’re looking to find out how much interest you are paying on your loan, you need an ‘Amortisation Table’. This shows the amount of interest that you pay for each loan payment that you make over the period of your loan.

Simply follow the link below, you then will be asked to fill in your details and we will send an easy to understand amortisation table to your account address, you should receive this in 7 – 10 working days.

Request your amortisation table

We will send you a notification to let you know we’ve received your amortisation table request. You can choose to receive this notification by email, text or both.

You can now request your annual statement online. This is ideal if you want to see all of your loan transactions for the year.

Simply follow the link below, you will then be asked to fill in your details and we will send your annual statement to your account address, you should receive this in 7 – 10 working days.

Request your annual loan statement

Interest is a charge on borrowing money and the interest rate is the size of this charge.

Simply follow the link below, you will then be asked to fill in your details and we’ll be in touch within 3 working days with your loan interest rate. You can choose to receive this by email, text or both.

Request your loan interest rate

Alternatively you can call our Lending Team to find out this information

0345 366 5502
Minicom: 0800 404 6161
Open Mon – Fri 8am – 8pm
Sat 9am – 3pm
Bank Holidays 9am – 3pm
Closed Sundays
Calls may be recorded

Tools to help you

Savings goal tool

Our savings goal tool can help you to save towards your goal and track your progress – whatever it is you’re saving for.

Budget calculator

Our budget calculator can help you manage your budget so that you can stay on track with your loan payments.

Debt calculator

Our debt calculator can help you to work out your total debt and the different ways you can pay it off.
 

Can we help you with anything else?