Existing customers

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Coronavirus: loan repayment break

If you are finding it difficult to pay your monthly loan repayment as a result of coronavirus, then you can ask for a 3 month loan repayment break which won’t impact your credit score.

Your payments will still accrue and you will need to repay the deferred payments including interest, within an agreed timescale after the deferment period. As interest does continue to be charged, this means that you could end up paying a higher amount per month than before the deferment period. 

To apply, log into our mobile app, simply tap ‘Help’ at the bottom of the screen followed by ‘Message us’ and quote ‘coronavirus loan’ in your message.

Manage your existing loan

Loan actions

Request final settlement amount

If you’re considering completing your loan by making one final payment this could be ideal for you.

Make an extra payment

If you would like to make an extra loan payment in addition to your normal monthly payment, we can tell you how this could impact your loan.

Change your payment date

You can request to change the day you pay for your loan Direct Debit.

Request your existing agreement

You can request a copy of your existing loan agreement documentation if you’ve misplaced it or didn’t print it at the time of applying for your loan with us.

Repay your loan earlier

If you find you have a bit more money in your account you might decide to repay your loan early. It's important to remember that you will pay an early repayment charge.

Top up an existing loan

Thinking of borrowing more?

If you already have a loan with us but need to borrow more, we may be able to help.
  • Replace your existing loan with a new loan for a larger amount.


  • Open a new loan and run two side- by- side.

Information about your loan

Tools to help you

Savings goal tool

Our savings goal tool can help you to save towards your goal and track your progress – whatever it is you’re saving for.

Budget calculator

Our budget calculator can help you manage your budget so that you can stay on track with your loan payments.

Something else we can help you with?