My Account has been passed to a Debt Collection Agency

We have created a short video that explains everything you need to know about the Debt Collection Agencies we are partnered with.

What is a Debt Collection Agency?

Debt Collection Agencies aren’t as intimidating as they may sound.

Many people face money troubles at some point in their lives. One of the worst things about getting into debt is not knowing how to get out of it, but don’t worry – it’s usually possible to find a solution everyone’s happy with (i.e. you and the people you owe money to).

That’s where Debt Collection Agencies come in. Their job is to work with you to understand your financial situation and agree the best option for you.

The companies that work for us are listed below along with details of how you can get in touch with them:

Allied International Credit – Online: Allied International Credit By Phone: 0141 457 7040

Moorcroft Debt Recovery – Online: Moorcroft Debt Recovery By Phone: 0345 268 0240

Wescot Credit Services – Online: Wescot Credit Services By Phone: 01482 484625

The Zinc Group – Online: The Zinc Group By Phone: 01789 405050

Arvato Financial Solutions – Online: Arvato Financial Solutions By Phone: 0344 571 4075

The Debt Collection Agencies that we partner with are authorised and regulated by the Financial Conduct Authority.

We won't have given the Debt Collection Agencies any health related or other information of a sensitive nature that you may have previously shared with us to protect your privacy. If this applies to you and is still relevant, you may want to make the Debt Collection Agency aware of it so that they can work with you to support your needs.

What steps should I take now?

There’s no need to worry. They are there to help you.

A Debt Collection Agency will get in touch with you by letter, email, text or phone. If this happens, the best thing to do is to get the conversation started.

Their aim is to speak with you, work out what’s affordable for you and help you find the best way to restore your financial health. The sooner you come to an arrangement, the sooner you can get back on track. And remember, it’s their job to work with you so feel free to ask as many questions as you like.

The above video explains it all.

Where else can I go for help?

You can get free, independent advice.

You can have a look at our Struggling Financially page which will give you information on the independent support available to you through our partners who can offer you free confidential advice for all of your debts. Please visit the following page for more information on this Struggling Financially

Do I need to contact NatWest

The best people to contact is the Debt Collection Agency your account has been placed with.

From now on, they’ll be working with you on our behalf. We’ve given them the information they need to help you find a solution that’s right for you – and they’ll update us on any agreement you make.

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My Account has been passed to a Debt Collection Agency