NatWest mobile app
Our mobile app is the fastest way to manage your finances without needing to leave your home.
Criteria applies.
As the coronavirus pandemic continues and with a national lockdown now in place we all face a difficult challenge in how it impacts our day to day lives. At NatWest we are here to support you through these uncertain times.
Please help us to support those most vulnerable by only visiting our branches if it’s absolutely critical. Social distancing is in place in all our branches and you’re expected to always use a face covering unless you’re exempt. We’re regularly reviewing and updating our branch opening hours in line with the latest government guidelines. Please use our branch locator to check your local branch opening hours.
Our phone lines are extremely busy at the moment, please only call us if it’s absolutely necessary. Due to the number of calls we are receiving your line may be silent while waiting. You will find the most up to date ways we can support you on this page.
App available to customers aged 11+ using compatible iOS or Android devices and a UK or international mobile number in specific countries. Online Banking available to customers aged 11+ with a NatWest account. Payments available to customers aged 16+ and may require a card reader. When paying someone new on the app, there is a limit of 5 payments totalling £1,000 per day.
Our mobile app is the fastest way to manage your finances without needing to leave your home.
Criteria applies.
Bank from home safely on a bigger screen using your laptop or personal computer.
Criteria applies.
If you're unable to visit one of our NatWest branches, our video bankers may be able to help you.
Criteria applies.
We know you’re working really hard and at all times of the day. We've set up a dedicated 24/7 telephone line thats just for you.
We've created five easy steps to support you to help others bank safely from home. Mobile criteria applies.
We're here to help you bank from home with face to face Digital Lessons. Learn how to use the mobile app and Online Banking.
Useful guides, details of our dedicated support line and information for those of us self-isolating for health or age related reasons.
Is coronavirus affecting your business?
If you’re concerned with the financial impact of coronavirus on your business, we are here to help. Visit our coronavirus business support page to find practical advice, answers to common questions, and useful links to support such as government-backed business loans and capital repayment holidays.
Do your loved ones know what to do if something were to happen to you? Do they know who you bank with, whether you've got life insurance or where to find your will?
Plan Ahead is a free online tool that helps you get your affairs in order. It gives you a place to record, securely store and share your plans and key documents with your family. You'll have peace of mind knowing the people you love have the information they'd need in an emergency.
Plan ahead criteria applies.
Find out some of the options you have available with NatWest if you are worried about your finances.
We know that losing someone is extremely difficult, we want to give you the support you need during this time.
For frequently asked questions on things like travel insurance, travel advice and refunds on foreign currency visit our travel page.
Find out what to do if you are one of the 6.5 million people in the UK who provides unpaid care by looking after someone who is ill, older or disabled.
Helpful hints on budgeting, saving towards a particular goal, investing and understanding borrowing options.
For support with issues like redundancies, returning to work after a break and employment contracts, we’ve pulled together a useful guide to your working rights to help you.
We want to keep you safe. Scammers are taking full advantage of the worry and uncertainty being caused by coronavirus. It could be easy to let your guard slip, but keeping your money safe and secure really is more important than ever.
With scammers looking to exploit every opportunity they can, you’re more likely than ever to be a target of their tricks. Don’t become a victim – by sharing the tactics scammers are using right now, we can help you keep you, your family, friends and those in your local community safe. For more information on how we can help keep you and your money safe and secure, please visit our security centre.
NatWest and our specialist teams work in partnership with UK charity SafeLives, to protect and support customers who are victims of financial abuse.
If you're affected by financial abuse, we can offer support to help you regain control of your finances. The most important thing is that you talk to someone - there is always help available to you.
Check how our services are running on our service status page.
You can view which of our branches are open and the latest opening times on our branch locator.
Benefits calculator by turn2us.org.
A coronavirus support page from The Money Advice Service.
Details on emergency utility services from Step Change.
Latest coronavirus updates and advice from GOV.UK and the World Health Organization (WHO).
Renters and landlords support from GOV.UK.
Hopefully you have found what you are looking for, if not, rest assured that we are doing all we can to provide the support you need during this challenging time.
We've created a short survey to help improve this page and we'd love to hear your thoughts.