How we use your information

We sometimes need to share your information to help us both

Why do you share it?

We share your information so we can:

protect you

check your identity

make sure you have the right products for your needs

prevent fraud and money laundering

help us comply with laws, manage our risk and protect our business

Who do you share it with?

We share your information with:

other companies in our group

fraud prevention agencies, and we also record any identified or suspected fraud, which could mean we have to refuse to provide you with services

our business partners, like the company that makes our debit and credit cards

industry regulators, government departments and similar organisations, like HM Revenue and Customs, who might in turn have to share it with other countries.

We also share your information with credit reference agencies, so we can:

do a credit check – this can affect your credit score (we don’t do one if you’re just opening a savings account)

do an identity check – this could be done on you and anyone else who’s linked to the account, but it doesn’t affect your credit score

protect you and comply with laws – we must share information about how you manage your account, like payments made in, your balance, credit limits and any missed loan payments. They may also share this with other organisations.

Credit reference and fraud prevention agencies use your information because they have to prevent fraud and money laundering, to protect you, their business and to comply with laws.

What can happen?

We’ll make decisions based on the automated checks of data we hold and receive about you.  You have rights in relation to these decisions, including a right to appeal if your application is declined. If it’s declined, we’ll usually keep your information for 5 years or longer if needed to comply with the law.

If you want more details about how we use your information or your rights, please read our full Privacy Notice.