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Independent service quality survey results - Personal current accounts

As part of a regulatory requirement, an independent survey was conducted to ask customers of the largest 16 personal current account providers if they would recommend their provider to friends or family.

See full results in more detail (PDF, 659KB)
Survey results: 1st First Direct, 2nd Metro Bank, 3rd Nationwide, 4th Coventry Building Society, 5th Santander. NatWest ranked 9th.
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