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Want help using the app or Online Banking?

Our new Digital Lessons are here to help you bank from home with the mobile app and Online Banking, whether you have just signed up for the first time or have been using them for a while.

Speaking face to face with a Community Banker, we will help you to learn about our digital services and answer any questions you have.

Digital Lessons are run using Zoom. Zoom app required for Digital Lessons on mobile devices. Criteria applies for mobile and Online Banking.

Coronavirus Scam advice


We’ve seen an increase in criminals exploiting the coronavirus and using this as part of their scam tactics.

Stay alert to suspicious phone calls, texts or emails from anyone claiming to be from the bank or other trusted organisations.

  • We’ll never ask you to share your full PIN, password.
  • We'll never ask you to share your card reader code.
  • We'll never ask you to share one time passcodes sent to you to log into Online Banking or to register for the Mobile App.
  • We’ll never ask you to move money from your account to keep it safe.

For more information on different types of scams visit our Security centre

We're here to support you

Helping NHS workers

If you work for the NHS, we want to do everything we can to support you during this time.  We've set up a new telephone line for you, so you can get advice about your finances 24/7.

 

Stay at home

To help you stay at home, please sign up for our mobile app or online banking. Keep on top of your finances and manage your money from the comfort of your home.

Criteria apply.

Support during self-isolation

Our Banking for Everyone page gives you the support and guidance you need during periods of self-isolation.

 

Independent service quality survey results - Personal Current Accounts

As part of a regulatory requirement, an independent survey was conducted to ask customers of the largest 16 personal current account providers if they would recommend their provider to friends or family. Feb 2020.