I've received an unexpected text alert, what should I do?

If you have provided us with a valid UK mobile number, then you will automatically receive activity alerts.

We'll send you an activity alert as confirmation whenever you:

• create or amend a payee - either a UK individual or company
• create or amend a standing order
• update your address or telephone details
• are issued with a new debit/cash card or PIN

Remember, we'll never ask you to divulge your full PIN or password.

The easiest way to check or make changes to your alert preferences is to visit the 'Alerts' section of Online Banking - www.onlinebanking.natwest.com (opens in a new window).

You can also take a look at our Alerts page(opens in a new window).

Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.