Text Alerts | NatWest

Alerts

The no fuss way to keep tabs on your account

Online Banking available to customers aged 11+ with a NatWest account. App available to Online Banking customers with a UK or international mobile number in specific countries.

Although we try to ensure that all alerts are sent to you when you need them, we can't guarantee this every time.
You shouldn't rely on this service alone to give you the most accurate information.

How to set up alerts

Mobile App

  1. Log into the Mobile App
  2. Select the profile icon to the top right of the screen once logged in
  3. Select Settings
  4. Select Alerts
  5. View Activity Alerts’ will show you what activity alerts you have set up, these can only be amended via online banking
  6. Selecting an account will allow you to amend the alerts for each, including – Act Now Alerts, Weekly Balance and Balance Alerts. Pre-advice of Interest and Charges and New Statement Issued are only able to be amended via online banking
  7. To amend how Act Now Alerts are sent, simply tap on the option, and select the text, email or ‘both’ option and tap ‘save’
  8. To amend the weekly balance you will choose the day you wish to receive the alert (Mon-Sun), and the time to receive the alert (Between 8am and 12pm, or Between 2pm and 6pm), then tap ‘save’
  9. To amend Balance Alerts tap on the option, then set a lower balance and/or a higher balance and then tap ‘save’

Online Banking

Just go to Online Banking (you’ll find the ‘Alerts’ link in the menu on the left), click ‘Manage my alerts’ and select the ones you want in addition to the ones you get automatically.

Log into Online Banking

Setting up alerts


 

You can also set up alerts by calling us on 03457 888 444 (minicom 0800 404 6161) or talking to us at your local branch. Find your nearest branch.

 

How do alerts help me?

Although it’s easy enough to check on your account at a cashpoint, it’s a lot easier to get your balance and other ‘need to knows’ sent straight to your mobile.

You can sign up to receive a...

Notification when you balance goes above or below a certain limit

We will let you know if you're about to go below your desired limit or if you have received a credit that has pushed your balance above a limit you have chosen.

By logging into your Online Banking and selecting the 'Alerts' tab on the left hand menu your are able to change your alert preferences.

 

You can choose to receive an alert if your morning balance drops above or below a certain limit.

Notification if you are about to slip into an unarranged overdraft limit

We will let you know if you're about to slip into an unarranged overdraft or have items that are due to returned unpaid.

We will send you an alert to let you know if:

 

  • You don't have enough money in your account to cover a payment (e.g. Direct Debit) and we're going to return it unpaid and charge you a fee.
  • You don't have enough money in your account to cover a payment and we're going to pay it, creating an unarranged overdraft and charging you a fee
  • You're already using an unarranged overdraft and we were unable to sent you an alert in advance (e.g. if you make a payment on a train or plane and it's not possible to check there's enough money in your account. In these circumstances, you many have already incurred an unarranged overdraft usage fee before we are able to send you an alert)
  • You've been using an unarranged overdraft for five or more consecutive days.

You may be able to minimise or avoid fees by crediting your account with cleared funds by the time given on your alert.

 

We will only send one alert per registered account on any given day. If we send you an alert to inform you an item has been paid and you've gone overdrawn, you will not receive a second alert if a further item is returned unpaid on the same day.

Confirmation of your balance

We will send you an update of your current and available balance at a set time of your choosing.

By logging into your Online Banking and selecting the 'Alerts' tab on the left hand menu your are able to change your alert preferences.

 

You can choose to receive an alert on a particular day of the week and at a set time.

 

E.g. Every week we can text you your balance on Monday morning at 10am so you know what you have available for the week. Or at Friday at 6pm so you know how much you have to celebrate at that weekend party you are going to.

You will automatically receive (as long as we have your mobile number)...

Notification when we send you a new card.

We will send you a text confirmation to let you know when we have posted you a new debit/credit card. 

This can be because you have called to report your card lost or stolen and asked for a new one to be sent, or because you have recently opened a new account and we are sending you the debit card that accompanies it.

 

If you've provided us with a UK mobile number, you will be automatically receiving these alerts. If you haven't, just update your mobile number through Online Banking, over the phone or in your local branch.

Notification when you set up or reset your Online Banking

We will send you a text and email confirmation to let you know that your Online Banking details were successfully created.

This will happen every time you register for Online Banking, whether it is the first time or if you needed to reset your details.

 

If you've provided us with a UK mobile number, you will be automatically receiving these alerts. If you haven't, just update your mobile number through Online Banking, over the phone or in your local branch.

Confirmation when you create or amend a payment

We will send you a text message to confirm the payment details have been set up or amended successfully.

This will happen when you have asked us to set up or change the account number, sort code or reference of a person that you want to make a payment to from your account.

 

If you've provided us with a UK mobile number, you will be automatically receiving these alerts. If you haven't, just update your mobile number through Online Banking, over the phone or in your local branch.

Confirmation when you change your contact details

We will send you a text message to confirm the details have added and amended successfully.

This will happen when you contact us to ask to change your address or telephone number.

 

If you've provided us with a UK mobile number, you will be automatically receiving these alerts. If you haven't, just update your mobile number through Online Banking, over the phone or in your local branch.

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