Banking for everyone
We're here to support you
We understand that these are uncertain times, and many of you may be worried. We want to assure you that looking after our customers and colleagues is our number one priority.
If you’re concerned about being affected financially or being unable to get to the bank due to coronavirus (COVID-19), this page is here to help.
How to do your banking from home
During this time we want to make it as easy as possible for you to manage and look after your money.
That's why we have made it easy to start using our mobile app and Online Banking, or you can chat with one of our bankers face to face with Video Banking.
Set up mobile banking
Our mobile app lets you view your account balances or transactions, move money between accounts, pay other people and manage your bills. It's also available for tablets.
To watch more helpful videos on getting started and using the app, our Video Hub is here to help.
Want a hand with the mobile app?
Download the app
1. On your mobile or tablet, go to the App Store if using Apple or Google Play if using Android
2. Search for 'NatWest Mobile Banking'
3. Tap to download the app
Get the app
Get the app
App available to customers aged 11+ using compatible iOS and Android devices and a UK or international mobile number in specific countries.
Online banking is available to customers aged 11+ with a NatWest account.
We are here to help you bank from home
Video Banking is available between 8am – 8pm Monday to Friday and 9am – 3pm Saturdays. Video Banking may be recorded.
Sending money, getting cash and go contactless
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Getting cash OpenClose
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How to contact us
We have a dedicated support line set up for customers who are over 60 or are in a period of extended isolation.
It's managed by a dedicated team of Customer Care experts and is open from 8am – 8pm, 7 days a week.
- Call us on: 0800 051 4176 (overseas +44 800 051 4176)
- Relay UK: 18001 0800 051 4176
Our Customer Care experts will also be able to help guide you through how to register for our online and mobile banking services if you need support.
Please note that calls may be recorded for training and monitoring purposes. The cost of your call will depend on what phone line you're using.