Helping you bank at home using Online Banking

1. Login to Online Banking
2. Select 'Security' from the menu
3. In the 'Using a card reader' section, select 'Enable a card reader'
4. You will be shown a screen with a 2-step process to enable your card reader

1. Log in to Online Banking
2. Select 'Security' from the left hand menu
3. In the 'Using a card-reader' section, select 'Order a card-reader'
4. Select a reason from the drop down menu
5. Click 'Confirm'

1. Log into Online Banking
2. Click the 'Payment and transfers' link
3. Under Make a payment or Transfer click 'Make a payment or transfer'
4. Select the account to want to make the payment from
5. The select who you want to pay from the list in the drop down menu
6. Enter the amount and select if you want to make the payment now or schedule it for a later date
7. Then click 'Next'
8. You will now see a screen confirming the details you have selected. If you are happy to continue tick the scam warning message and click 'Confirm'
9. You will see a final confirmation screen showing that your payment has been arranged. You can now go back to review your accounts or make another payment

1. Log into Online Banking
2. Click the 'Payment and transfers' link
3. Under Make a payment or Transfer click 'Make a payment or transfer'
4. Select the account to want to make the payment from
5. Click on 'Pay someone new'
6. Enter the details of the new personal or business you wish to pay and click 'Next'
7. You will then be informed that the details enter either Match, close match or don't match the persona you are looking to pay. You can choose to go back and re-enter these details or if happy to continue tick that you understand the risk and click 'Next'
8. You can then change the name that will appear on your statement and enter a payment reference, then click 'next'
9.  You will now be brought back to enter the amount you wish to pay and select if you want to make the payment now or schedule it for a later date
10. You will now see a screen confirming the details you have selected. If you are happy to continue tick the scam warning message. You will then be asked to authorise this payment using your card reader. Follow the onscreen instructions and click 'Confirm'
11. Well done! You will see a final confirmation screen showing that your payment has been arranged. You can now go back to review your accounts or make another payment

1. Log into Online Banking
2. Click the 'Payment and transfers' link
3. Under Standing orders click 'Manage standing orders'
4. You will now see all the standing orders you currently have set up
5. Select a standing order and click 'View standing order' to view more details or 'Cancel standing order' the 'Confirm' to cancel it
6. You will then see a confirmation screen confirming cancelation of the standing order.

You can cancel a standing order online up to 6:00pm on the previous working day before it is due. However, if you do not want the payment to leave the account, this will need to be cancelled at least 48 hours working hours before this is scheduled to leave.

1. Log into Online Banking
2. Click the 'Payment and transfers' link
3. Under Standing orders click 'Create a new standing order'
4. Enter the details of the company or personal you are wanting to pay and click 'Next'
5. You will then be informed that the details entered either match, close match or don't match the persona you are looking to pay. You can choose to go back and re-enter these details or if happy to continue tick that you understand the risk and click 'Next'
6. You can then change the name that will appear on your statement, enter a payment reference and set how long you want the standing order to run for. Then click 'next'
7. Select the account you want to standing order to take the funds from, the payment amounts, date and frequency
8. You will now see a screen confirming the details you have selected. You will then be asked to authorise this payment using your card reader. Follow the onscreen instructions and click 'Confirm'
9. All done. That's your standing order now set up. You can now go back to review your accounts or set up another payment

1. Log into Online Banking
2. Click the 'Payment and transfers' link
3. Under Direct Debits click 'Manage direct debits'
4. You will now see all the Direct Debits you currently have
5. Select a Direct Debit and click 'View direct debit'' to view more details or 'Cancel direct debit' then 'Confirm' to cancel it
6. You will then see a confirmation screen confirming cancelation of the Direct Debit.

Please note you have up until 8.20pm (UK time) on the day the payment is due to cancel. We recommend you inform the company that set it up before cancelling any Direct Debit. 

1. Log into Online Banking
2. Select 'Statements' from the left-hand menu.
3. Under the 'Your accounts' heading select 'View, save and print PDF statements and certificates of interest (up to seven years)'.
4. Choose an account from the list.
5. Click 'Next'.
6. Choose which date range you want to view.
7. Click 'View statement'. Your full statement for that date range will be displayed.
8. At the top of the statement click on the 'Download Statement (PDF)' link (will only show if PDF is available).
9. When prompted select 'Open'. Your statement will be downloaded and opened as a PDF file which you can now print or save.