How can I amend a standing order?

You can amend a standing order using Online Banking, mobile banking, or by contacting telephone banking.

You can amend a standing order using Online Banking, mobile banking, or the digital form.

Personal current accounts

Using Online Banking (for personal current accounts)

We require at least 3 working days notice to amend your standing order online.

If you need to amend the reference number you may need to delete the currnet mandate and set up a new one.

If you need to make an amendment to a standing order due out in the next 2 working days you can by contacting telephone banking or visiting a branch.

For example: If a payment is due to leave your account on a Friday, the final opportunity to amend the standing order using Online Banking is by close of business on Tuesday.

To amend a standing order on Online Banking:

Log in to www.onlinebanking.natwest.com (opens in a new window)
Select 'Payments & transfers' from the main menu
From the 'Standing orders' section, select 'Manage standing orders'
From the 'Standing orders list' select the appropriate standing order and then select the 'Amend standing order' button.
If required amend the payee details and then select 'Next'
If required amend the payment details and then select 'Next'
Please select 'Confirm' to complete your request.
Confirm the details are correct and if required authorise the changes using your card-reader or mobile app
Select 'Confirm' button to complete

Please note: You may need a card-reader and a card you can use with that reader to complete this process. However, if you are registered for biometrics you may require your mobile app.

Alternatively you do have the option to cancel the standing order (which will recall the payment) up to 6pm the working day before the payment will be made and set up a new one with the amended details.

You will need your card-reader to set up a new Standing Order.

Using mobile banking (for personal current accounts)

We require at least 3 working days notice to amend your standing order.

If you need to make an amendment to a standing order due out in the next 2 working days you can by contacting telephone banking or visiting a branch.

Log in to your mobile app
Tap ‘Payments’ on the bottom of the home screen
Make sure the account displayed is set to the account where the Standing order is paid from. You can swipe to change accounts or tap 'Change account'.
Tap ‘Regular payments’
Tap ‘Standing orders’
Select the standing order you want to amend
Select ‘Edit’
Follow the on screen steps to change the payee name, regular payment amount, and frequency
Review and confirm the details

Business current accounts

Using Online Banking (for business current accounts)

We require at least 3 working days notice to amend your standing order online.

If you need to make an amendment to a standing order due out in the next 2 working days you can by contacting telephone banking or visiting a branch.

For example: If a payment is due to leave your account on a Friday, the final opportunity to amend the standing order using Online Banking is by close of business on Tuesday.

To amend a standing order on Online Banking:

Log in to www.onlinebanking.natwest.com (opens in a new window)
Select 'Payments & transfers' from the main menu
From the 'Standing orders' section, select 'Manage standing orders'
From the 'Standing orders list' select the appropriate standing order and then select the 'Amend standing order' button.
If required amend the payee details and then select 'Next'
If required amend the payment details and then select 'Next'
Please select 'Confirm' to complete your request.
Confirm the details are correct and if required authorise the changes using your card-reader or mobile app
Select 'Confirm' button to complete

Please note: You may need a card-reader and a card you can use with that reader to complete this process. However, if you are registered for biometrics you may require your mobile app.

You will need your card-reader to set up a new Standing Order.

Using mobile banking (for business current accounts)

We require at least 3 working days notice to amend your standing order.

If you need to make an amendment to a standing order due out in the next 2 working days you can by contacting telephone banking or visiting a branch.

Log in to your mobile app
Tap ‘Payments’ on the bottom of the home screen
Make sure the account displayed is set to the account where the Standing order is paid from. You can swipe to change accounts or tap 'Change account'.
Tap ‘Regular payments’
Tap ‘Standing orders’
Select the standing order you want to amend
Select ‘Edit’
Follow the on screen steps to change the payee name, regular payment amount, and frequency
Review and confirm the details

Using the digital form

If you don't have access to Online Banking, you can manage your standing orders using our digital standing order form(opens in a new window).

The form will ask you for the email addresses of the people with signing permissions on the account.

We'll then email your signatories and ask them to authorise the request by uploading an image of their signature.

For more help managing your account, please visit our managing your accounts hub(opens in a new window).

If you don't have Online Banking yet, you can learn more here(opens in a new window).

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How can I amend a standing order?