Telephone banking | NatWest

Telephone banking

An image of someone using an old telephone.

Telephone banking

How to register for and use our
telephone banking service

Register with our app Register online

Online Banking available to customers aged 11+ with a NatWest
account. Mobile app available to Online Banking customers with
a UK or international mobile number in specific countries.

Register using our mobile app

You can now sign up for Online Banking, telephone banking and our mobile banking app, all in one go!

1. Download our mobile banking app

2. Follow the on-screen instructions

3. When asked for your Customer Number, tap 'What's my Customer Number?'

4. You can then register for all three services at once!

Download and register now

Using telephone banking

Already registered?

Need to call Telephone banking and forgot the number

Call us on:


03457 888 444. Overseas: +44 8705 888 444 - Minicom: 0800 404 6161


Lines open: 7 days a week 7am – 11pm (Automated service 24/7)




When calling Telephone banking please ensure you have the following details to hand

Using our automated telephone service

You can carry out a range of transactions on the phone once registered.

When you call us on 03457 888 444 (International+44 1792 244 609), you will hear an automated menu where you can make a selection based on what you want to do. 


Lines open: 7 days a week 7am – 11pm (Automated service 24/7)


To keep you safe & secure, you will be asked to provide your Customer Number and 2 digits of your PIN. This is the same information used to log into Online Banking.


If you register for Online Banking you can use Telephone banking as well. Provide your Debit Card details and you may get instant access to your accounts. Register Now



Option 1

For general Account enquires (Balance, transfers, statements)



Option 2

If you are an existing customer and would like to talk to a UK-based customer adviser about an existing loans and overdrafts or to apply for a product.



Option 3

If you're registered for our Online/Telephone Banking and would like to talk to a UK-based customer adviser. 


Please note: you will need to of provided your customer number and 2 digits of your pin.


Option 4

If you are a new customer or if you are looking to register for telephone banking only.


Or why not register here.



Get Emergency cash

If your debit card is lost or stolen, you can still access your cash through our Telephone service.

Call us on: 0370 600 0459

  • Follow the options to speak to a customer adviser
  • The adviser will cancel your card, and then ask you some security questions
  • If you are registered for Online Banking or Telephone Banking, the adviser may be able to generate an Emergancey cash code for you. This will allow you to withdraw your cash from an ATM if required.
  • The adviser will give you a six digit code that you can enter at any NatWest, Royal Bank of Scotland or Tesco ATMs to use within 3 hours
Calls may be recorded. The amount requested must be within your daily withdrawal limit for your debit card and you need money available in your account (including an overdraft facility).

Contact numbers for the hard of hearing

If you are already registered for Telephone banking and are hard of hearing, please use our Minicom number - 0800 404 6161


If you want to register for Telephone banking and are hard of hearing, please is the following Minicom numbers:

  • 0800 88 11 77 - for accounts in England and Wales
  • 0345 301 0897 - for accounts in Scotland
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