What you'll need
Access to Online Banking
Online Banking available to customers aged 11+ with a NatWest account.
What to do next
A card-reader will arrive within 6 working days, we'll send it to the main address we have for you.
When your new card-read arrives, if it's your first one you'll have to enable your card-reader before you can use it.
If you have previously enabled your card-reader then you shouldn’t need to enable it again to begin using it.
No debit card?
If you do not have a debit card for your account, we’ll send you an Online Banking card (known as a CAP card) and PIN that you can use with the card-reader. Please allow up to 15 working days for these to arrive.
Still not received your card-reader?
If you've ordered a card-reader that hasn’t arrived yet and you need to make a payment urgently, you might be able to use Mobile Banking.
App available to customers with Online Banking and a UK or international mobile number in specific countries.