Did you know in just 20 seconds you could transfer money between your NatWest accounts versus 3 minutes to complete in branch? See more examples of how the app can save you time.
With the NatWest app you could be up and running in just 5 minutes and complete some of your day to day banking in under 1 minute, all from the comfort of your home or on the go.
App available to Online Banking customers using compatible iOS and Android devices with a UK or international mobile number in specific countries.
Payments under £750 can be saved on the mobile app and will also show in Online Banking for future use. You must be aged 16 or over and there is a maximum of 5 payments totaling £750 per day.
App timings based on NatWest data 2019.
If you don’t have the NatWest app or Online Banking or simply need to see someone face-to-face then we have lots of options for your banking needs.
Not near a NatWest branch? We’ve increased the number of services available at thousands of Post Office outlets across the UK giving you more choice as to how you choose to bank with us!
If you don’t work or live near one of our branches, then you might appreciate us coming to an area near you instead. When onboard you'll be able to pay bills, cash cheques and more.
Our Video Banking service provides you with banking from the convenience and comfort of a location of your choice. You’ll be able to get a Financial Health Check take out a loan and more.
Community Bankers work in mostly rural communities. They’re committed to ensure you’re able to access banking services and educate the local area on fraud and scams protection.
Community Banking and Mobile Branches available in selected areas.
Video Banking may be recorded. We’re available for Video Banking between 8am – 8pm Monday to Friday and 9am – 3pm Saturdays. Internet connection and video capable device required.
If you'd like to use some of the features in the NatWest app to help with your day-to-day banking, but are a bit unsure of what to do, then fear not.
Here's a handy step-by-step guide for the most common in branch tasks you can do in the mobile app to help get you up and running.
Tap ‘Select payee’ on Apple devices or ‘Choose payee’ on Android devices and then tap 'Pay someone new' and put in the name and account details of the person you want to pay.
Choose the amount you wish to send, add a reference for the payment and the choose the date you want to send the money on, now or in the future.
Tap on ‘Make payment’ for Apple devices and ‘Next’ on Android devices.
That’s your payment complete! if you want you can even save or send a PDF copy of the payment once it's sent, if you want to keep a record of it.
Payments under £750 can be saved on the mobile app and will also show in Online Banking for future use.
You must be aged 16 or over and there is a maximum of 5 payments totaling £750 per day.
Click on 'Transfer' below the account you would like to transfer from
Choose the account you would like to make a transfer to
Enter the amount you wish to transfer and click ‘Make transfer’.
You can set up a transfer to leave your account up to 120 days (four months) in the future. To do this simply select ‘send later’ and choose when you want the transfer to happen
Confirm payment on confirmation screen and select 'Make transfer'
Tap on the account you wish to make a payment from
Tap on 'Payments', then tap 'Make a payment'
Tap on 'Select payee' on Apple devices or 'Choose payee', on Android devices to choose who you want to pay. Enter the amount you want to pay and if you want to make the payment now or in the future . Tap ‘Make payment’ on Apple devices or ‘Next’ on Android devices to continue.
Check and confirm the payment details are correct and tap 'Make payment'.
That’s your payment complete!
If you need a record of this payment, simply tap 'Get PDF confirmation' and follow the instructions on the screen.
A daily limit of £20,000 applies when sending money to your saved payees for Personal customers and a daily limit of £50,000 will apply for Premier customers, unless you change your existing reference.
If you want to change the existing reference a daily limit of £750 will be applied and you may be asked to authorise the payment using your app's log in details.
Select the account that the standing order's set up for, then tap 'Standing Orders'
Select the standing order you want to amend and tap 'Amend' in the top right of the screen
Follow the on-screen steps to change the payee name, payment amount, next payment date and frequency
Review and confirm the details. Done. Sorted. Finished.
Select the account that the Direct Debit is set up for
Select the 'Direct Debits' section
Select the Direct Debit you want cancelled. You will see the detail of the Direct Debit, and the option to cancel the Direct Debit will appear at the bottom of this screen