Ways to Bank

NatWest branch banking

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Save a trip to the branch

Did you know in just 20 seconds you could transfer money between your NatWest accounts versus 3 minutes to complete in branch? See more examples of how the app can save you time.

With the NatWest app you could be up and running in just 5 minutes and complete some of your day to day banking in under 1 minute, all from the comfort of your home or on the go.

Download the app today

Learn more about the NatWest app

What could you do in the app in under 1 minute?

App available to Online Banking customers using compatible iOS and Android devices with a UK or international mobile number in specific countries.

Payments under £750 can be saved on the mobile app and will also show in Online Banking for future use. You must be aged 16 or over and there is a maximum of 5 payments totaling £750 per day.

App timings based on NatWest data 2019.

Branch banking and other services

If you don’t have the NatWest app or Online Banking or simply need to see someone face-to-face then we have lots of options for your banking needs.

Branch banking

Deposit cash, deposit a cheque, make payments and transfers, use our ATM's, Cash deposit machines, Coin In Machines, chat to a digital expert and more. Need to book an appointment?

Find my nearest branch

Post Office® banking

Not near a NatWest branch? We’ve increased the number of services available at thousands of Post Office outlets across the UK giving you more choice as to how you choose to bank with us!

Mobile Branches

If you don’t work or live near one of our branches, then you might appreciate us coming to an area near you instead. When onboard you'll be able to pay bills, cash cheques and more.

Video Banking

Our Video Banking service provides you with banking from the convenience and comfort of a location of your choice. You’ll be able to get a Financial Health Check take out a loan and more.

Community Bankers

Community Bankers work in mostly rural communities. They’re committed to ensure you’re able to access banking services and educate the local area on fraud and scams protection.

Bank holiday dates

Bank holiday dates (click to expand) Close

2020 bank holidays

Good Friday - Friday 10 April

Easter Sunday - Sunday 12 April

Easter Monday - Monday 13 April

Early May bank holiday - Friday 8 May

Spring bank holiday - Monday 25 May

Summer bank holiday - Monday 31 August

Christmas day - Friday 25 December

Boxing day - Monday 28 December

We may change our branch opening hours on and around the bank holiday dates above. We’ll notify you of any changes to our opening hours at least 4 weeks in advance here and in our branches.

Mobile Branch time tables

Get familiar with the app

If you'd like to use some of the features in the NatWest app to help with your day-to-day banking, but are a bit unsure of what to do, then fear not.

Here's a handy step-by-step guide for the most common in branch tasks you can do in the mobile app to help get you up and running.

Download the NatWest app

Show me how to...

01

Log in to your NatWest app, tap on the account you want to make a payment from, select 'Payments' and then 'Make a payment'.
02

Tap ‘Select payee’ on Apple devices or ‘Choose payee’ on Android devices and then tap 'Pay someone new' and put in the name and account details of the person you want to pay.
03

Choose the amount you wish to send, add a reference for the payment and the choose the date you want to send the money on, now or in the future.

Tap on ‘Make payment’ for Apple devices and ‘Next’ on Android devices.

That’s your payment complete! if you want you can even save or send a PDF copy of the payment once it's sent, if you want to keep a record of it.

Payments under £750 can be saved on the mobile app and will also show in Online Banking for future use.

You must be aged 16 or over and there is a maximum of 5 payments totaling £750 per day.

01

Log in to your NatWest app
02

Click on 'Transfer' below the account you would like to transfer from
03

Choose the account you would like to make a transfer to
04

Enter the amount you wish to transfer and click ‘Make transfer’.

You can set up a transfer to leave your account up to 120 days (four months) in the future. To do this simply select ‘send later’ and choose when you want the transfer to happen
05

Confirm payment on confirmation screen and select 'Make transfer'

01

Log in to your NatWest app
02

Tap on the account you wish to make a payment from
03

Tap on 'Payments', then tap 'Make a payment'
04

Tap on 'Select payee' on Apple devices or 'Choose payee', on Android devices to choose who you want to pay. Enter the amount you want to pay and if you want to make the payment now or in the future . Tap ‘Make payment’ on Apple devices or ‘Next’ on Android devices to continue.
05

Check and confirm the payment details are correct and tap 'Make payment'.
06

That’s your payment complete!

If you need a record of this payment, simply tap 'Get PDF confirmation' and follow the instructions on the screen.

A daily limit of £20,000 applies when sending money to your saved payees for Personal customers and a daily limit of £50,000 will apply for Premier customers, unless you change your existing reference.

If you want to change the existing reference a daily limit of £750 will be applied and you may be asked to authorise the payment using your app's log in details.

01

Log in to your NatWest app
02

Select the account that the standing order's set up for, then tap 'Standing Orders'
03

Select the standing order you want to amend and tap 'Amend' in the top right of the screen
04

Follow the on-screen steps to change the payee name, payment amount, next payment date and frequency
05

Review and confirm the details. Done. Sorted. Finished.

01

Log in to your NatWest app
02

Select the account that the Direct Debit is set up for
03

Select the 'Direct Debits' section
04

Select the Direct Debit you want cancelled. You will see the detail of the Direct Debit, and the option to cancel the Direct Debit will appear at the bottom of this screen