Ways to Bank

Booking a branch appointment

In a nutshell

You don’t need to book an appointment for things like paying a bill, cancelling a card or changing your address.

You can do these things on your mobile app, using Online Banking, or telephone banking or you can come into the branch.

For those times when you do want to book an appointment, here’s how you can do it.

I'd like to learn how…

Select your preferred way of doing it

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The quickest route

What you'll need

 

You don't even need to log in to Mobile Banking, having internet access is enough

Your guide

You can book an appointment online here. It’ll simply ask for your postcode to find your nearest branch then select the branch you would like to book an appointment at and select the date and time that suits you best.

Fill out your details and hit ‘next’ to complete your booking. That’s it, all done. We look forward to seeing you at your appointment.

What you'll need

 

An internet connection and a PC, mobile phone or tablet. That's it!

Your guide

You can book an appointment online here. It’ll simply ask for your postcode to find your nearest branch then select the branch you would like to book an appointment at and select a date and time that suits you best.

Fill out your details and hit ‘next’ to complete your booking. That’s it, all done we look forward to seeing you at your appointment.

What you'll need

 

Nothing. Just you

Your next steps

It might sound obvious but you can always come into a branch to make an appointment.

If it's an everyday banking task – like paying a bill – we can sort it there and then. But for something more specialist such as speaking to a mortgage advisor, you'll need to book a time slot.

What you'll need

 

Just a phone to call us

Your next steps:

  1. 01

    Simply pick up the phone and call us on 03457 888 444 (minicom 0800 404 6161). We're open 24 hours a day.

  2. 02

    Follow the instructions you're given when you're on the phone.

Something else we can help you with?

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