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Meet Cora

Here to help you 24/7

Introducing Cora

Meet Cora, your digital assistant. Available 24/7 to support you with questions about day-to-day banking. 

Get an instant answer and be shown how to do things like make a payment, manage direct debits and find recent transactions.

Features

Change your details

Update your address, phone number, email address or name.

Balance and transactions

In your app or Online Banking, Cora can securely see your spending to search your transactions.

Order a PIN reminder

Forgotten your PIN? Get a PIN reminder.

Report a lost card

Cancel your lost card and securely order a new one.

Manage your mortgage

Manage your payments, or book an appointment.

Search our FAQs

Find out answers to frequently asked questions.

How to chat with Cora

Keep your question simple and straight to the point

Here a few examples:

  • I want to set up a standing order
  • How do I make a payment
  • How do I download a statement

Cora might ask you a few questions to make sure you get the right answer, and may bring in a human colleague to help if necessary.

 

Where to find Cora

Mobile app

Go to the home screen of your mobile banking app. Tap ‘Help’ at the bottom of the screen, then 'Message us' to start a chat. Criteria apply.

Online Banking

Log into Online Banking. From your home screen, click ‘Need help?’. Then click ‘Chat Now’ to start a chat. Criteria apply.

Our website

You can find Cora on the bottom right of your screen waiting to help on some of our web pages (including this one).

Why ask Cora?

Personal

Log into Online Banking or the mobile app and Cora will be able to search your transactions and order a PIN reminder.

Knowledgeable

Get an answer on over 200 topics, whether you want to make a payment or find out how to get a new card.

Available 24/7

Here to help all day, every day. No need to call us, get an answer instantly without having to wait to speak to us.

What's new?

Retail disputes

Retail disputes

If you need help with a transaction and you want a debit or credit card refund, Cora can help.

Tap to Call

Tap to Call

Tap to Call is a new feature in our app via Message us. You can now simply tap a button to call some of our teams, saving you time dialling a phone number. Tap to Call isn't available for all teams and instead you'll be given a number to call.

Account holders

Adding or Removing a Party from an account

No need to go into a branch, Cora can now show you how to amend an account.

Future features

Videos

As well as telling you how you can do your banking, Cora will be able to display helpful videos showing you what to do.

Frequently asked questions

Find answers in our FAQs