Help with Online Banking | NatWest

Need support with Online Banking?

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Our app is quick and easy to use

Log in with just your fingerprint

Login to your app using just your fingerprint registered under Apple Touch ID or Android Fingerprint.

What phones does this work on?

For Touch ID this is available to iPhone 5S, 6 and 6 Plus users with an iOS8 or higher operating system. Simply login once you’ve updated the app and go to the ‘More Menu’ to enable this option.


How to enable Touch ID


For Android Fingerprint this is available on selected Android devices that support Fingerprint Authentication with an OS version of 6.0(Marshmallow) or above


How to enable Fingerprint Login

Get Cash with your app

If you leave home without your debit card, you can withdraw money from any NatWest, RBS Scotland or Tesco ATM's

How does it work?


With Get Cash you can quickly choose an amount of cash that you would like to withdraw from within the app. We will then provide you with a secure cash code that will be valid for 3 hours and can be used at any NatWest, RBS Scotland or Tesco cash machine to withdraw your cash. You can use this cash code yourself or text it to someone else. You can use this service up to twice a day, but can only have one cash code at any one time. If the code expires, the funds will re-credit your account within 24 hours.


To use this service:


  • Get Cash allows a maximum withdrawal limit of £130 every 24 hours and this must be within the daily withdrawal limit for your debit card.
  • There is a maximum limit of 2 Get Cash withdrawals per day.
  • You must have at least £10 available funds to withdraw from your account (including any overdraft facility).
  • We must have your correct mobile number in our records.
  • You must have have an active debit card for your account.

Get Cash is available on Android, iPhone, BlackBerry10 and Windows.

Make payments up to £500 instantly

Only need their account number and sort code. No card reader required!

Important information


  • The payment details will not be saved.
  • You must be aged over 16 and have available funds to send from your account (including any overdraft facility).
  • There is a maximum limit of £500 payments  per working day, which is separate from daily withdrawal and Get Cash limits. You can make up to 5 payments per working day.  

Before you use this function you will need to confirm a second activation code. Simple select Pay someone new within payments and follow the on screen instructions to have an activation code text to you.


This code will go to the mobile number we hold for you on our records.


Watch how easy it is

Explore our mobile demo

Banking from your mobile is quick and simple - just see for yourself

There is plenty to discover in our interactive demo. You'll find lots of useful features that make it easier to manage your money on the go.


Explore our demo

NatWest mobile app available on most smartphones to NatWest customer with Online Banking and a UK or international mobile number in specific countries.


See what else our mobile banking app does

Find out what you can do with Online Banking
See the latest updates
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