Support Centre

How can we help?

Contact Cora right now

Cora is our digital assistant. Cora can usually help. But if not, you'll be passed you on to a real member of staff.

Find answers in our FAQs

Other things worth knowing

How we’re making banking more accessible

Find out how our accessibility services help with everyday banking. Including our accessible debit card, developed with the RNIB.

How to make a complaint

To put things right, we need to know what went wrong. The simplest way of complaining is online.

How to avoid scams

Find out about fraudsters’ latest and most common tricks. Get tips on how to combat them. And help if you’re a victim.

PPI Claims

If you've got an enquiry about a PPI claim, please visit our dedicated PPI page.

Ways to bank

Online Banking

Manage and keep track of your finances 24/7 with Online Banking
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Download our app

Check your balance and make transfers and payments, all from the palm of your hand
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Other ways to bank

See the other ways to manage your money with us

Service status

We need to maintain and update all our services - from our website and mobile app to our ATMs and credit card processing. You can check on the status of our services any time you like. 

Send us some feedback

We always welcome your feedback – we’re happy to listen whether you have received fantastic service from NatWest or if something hasn’t gone so well. Whether you have experienced it in branch, over the phone or webchat, we would love to hear your feedback through our Feedback Form.

What’s happening with Brexit?

Get useful information on Brexit and how it might affect you. And how we’re planning for it.

Other ways to get help

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