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Help, support and live chat

Support centre

Ask Cora, our digital assistant

Cora can support you with a wide range of queries 24/7 and helps to show you how to do your banking. If Cora can’t help she will pass you on to a one of our colleagues who can assist you with your query.

You can usually find Cora waiting to help at the bottom right hand side of the screen, or in your mobile app by tapping on 'Help' followed by 'Message us’.

Need more help?

Fraud and security

Are you worried about fraud, scams or a suspicious transaction? We're here to help you.

Help with a card transaction

Report fraud

Mobile and Online Banking

Dealing with difficult times

These helpful resources can provide practical information about how to deal with change during difficult times.

Struggling financially

Bereavement

Caring for a vulnerable relative

Money management tips