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Support Centre

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Add your signposting title here… Stay safe from scams

A common strategy fraudsters may use is to pose as a known company that you may use, and advise that you have overpaid a payment in the past and that you are owed a refund. The fraudsters would then try to get you to use your card reader to process the refund. 

Follow these simple tips to help protect yourself from scams:

Only ever pay money to people or companies you know and trust 

The Bank will never call to ask you to make a payment or use your card-reader

If in doubt, please contact us before you make the payment

See how we help protect you

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Need to make a complaint?

We’re sorry you need to complain. You can get in touch with us by WebChat, via an online form, calling or writing to us, or by visiting your nearest branch.

 

Find out how to complain

Send us some feedback

We’re really pleased that you’ve received fantastic service from Natwest and we’re also happy to listen if something hasn’t gone so well. Whether you’ve experienced it in branch, over the phone or WebChat. We would love to hear your feedback. 

 

Send us some feedback

PPI Complaints

If your complaint relates to PPI then please visit our dedicated web page.

PPI complaints guidance
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