Support Centre | NatWest

Support Centre

Support Centre

When your banking queries need 24/7 answers, ask Cora.

Whatever you need to know, ask Cora first

Cora never sleeps. Our digital assistant is available 24/7, dealing with questions, or getting you to the right place in no time. 

You’ll find Cora in the ‘Need help?’ pop up on the right hand side of our webpages and in the 'Help' section of the mobile app.

So now you know where to go first for answers.

App available to Online Banking customers with a UK or international mobile number in specific countries. Online Banking available to customers aged 11+ with a NatWest account.

Secure banking promise
Add your signposting title here… Stay safe from scams

A common strategy fraudsters may use is to pose as a known company that you may use, and advise that you have overpaid a payment in the past and that you are owed a refund. The fraudsters would then try to get you to use your card reader to process the refund. 

Follow these simple tips to help protect yourself from scams:

Only ever pay money to people or companies you know and trust 

The Bank will never call to ask you to make a payment or use your card-reader

If in doubt, please contact us before you make the payment

See how we help protect you

How are we doing?

Need to make a complaint?

We’re sorry you need to complain. You can get in touch with us by WebChat, via an online form, calling or writing to us, or by visiting your nearest branch.

 

Find out how to complain

Send us some feedback

We’re really pleased that you’ve received fantastic service from Natwest and we’re also happy to listen if something hasn’t gone so well. Whether you’ve experienced it in branch, over the phone or WebChat. We would love to hear your feedback. 

 

Send us some feedback

PPI Complaints

If your complaint relates to PPI then please visit our dedicated web page.

PPI complaints guidance
Brexit FAQs
Add your signposting title here… Have questions about Brexit?

Visit our hub to find information on Brexit and see what it may mean for you.

Brexit hub
Check how our services are running
Our service status

See when we'll be upgrading our services, and you can also check if any of our services are experiencing issues

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