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In our recent survey, 50% of people in England and Wales said they were concerned about online fraud. Its also much easier to stay safe and secure when you know exactly what you are looking for.

Fraud isn't just online. Telephone and texting are still some of the main ways for fraudsters to work.

Our Security Centre has all the information you could need about fraud and staying safe and secure when you bank with us, including everything we do to protect you and your family.

News alert
Telephone Fraud

Telephone Scams - also known as Vishing

If you have been a victim of a recent data breach, following these simple tips will help you stay safe and secure.


Fraudsters often contact you pretending to be from the Bank, the Police or companies your trust to convince you to divulge information or pay money out of your account and they can use sophisticated technology to make the number appear like it's a genuine number, not their actual caller ID


Never give out your Mobile banking App Activation codes and Passcode


Never give your full Online Banking PIN, full Online Banking password or Card Reader codes to anyone over the phone, even a caller claiming to be from your bank or the police


Never move your money to a 'safe/secure' account if asked to do so by someone saying they are from the bank or the police


If you receive a request to download software to connect to your computer, and you have not initiated the conversation with the company, decline to do so


If you receive a suspicious or unexpected call, always verify the caller using an independently checked phone number such as a contact number from our website. 


If you are asked to do any of the above then end the call immediately


A common strategy fraudsters may use is to pose to be a known company that you may use and advise that you have overpaid a payment in the past and that you are owed a refund. The fraudsters would then try to get you to use your card reader to be able to process the refund.


You can find out more about identity theft here, or for more information on vishing visit our vishing page.


5 ways to stop fraud

Take Five To Stop Fraud and Scams

Take Five To Stop Fraud is a national campaign from Financial Fraud Action UK and the UK Government, backed by the banking industry coming together to tackle fraud.


Stop and think

Requests to move money: A genuine bank or organisation will never contact you out of the blue to ask for your PIN, full password or to move money to another account. Only give out your personal or financial details to use a service that you have given your consent to, that you trust and that you are expecting to be contacted by


Clicking on links/files: Don’t be tricked into giving a fraudster access to your personal or financial details. Never automatically click on a link in an unexpected email or text


Personal information: Always question uninvited approaches in case it’s a scam. Instead, contact the company directly using a known email or phone number.


Are you too smart to be scammed?

Take this test to find out  (Opens in a new window)

Protect yourself from scams

Become a Friend Against Scams

NatWest are proactive in providing you with the knowledge and skills to protect yourself from fraud and scams, and that is why we are proud to be the first and only bank to support Friends Against Scams, a new partnership initiative with the National Trading Standards Scams Team.


Friends Against Scams aims to raise awareness of fraud and scams, encourage people to take part in short online training session's and make a commitment to spread the fraud protection message to family and friends.Anybody can join Friends Against Scams by helping to spread the scams awareness message and make a difference in their own way.


For more information and to take the online training, visit the Friends Against Scams website (opens in new window)

Text message fraud

Text Message Scams - also known as Smishing

Fraudsters send spoof text messages and emails to try and get your personal information. These messages may well have been doctored so that they appear to come from a genuine Bank number or email ID. They usually contain links which lead to websites asking you to enter your Online Banking login information or other personal information.


We recommend you follow these simple steps to help stay secure:


    Never give your full Online Banking PIN, full password or card reader codes to anyone via text


    Never respond to suspicious emails or text messages


    Never click on links or attachments in suspicious emails or text messages


    If you’re in doubt about the authenticity of a message from us, please contact us immediately


Stay safe whilst shopping online

Stay safe while you shop online by following these simple steps


    Only shop on secure and trusted websites

    More information can be found at Get Safe Online (opens in new window)

    On selected transactions we may send you a passcode for verification, which will be sent to a chosen contact method that we hold for you.


    Ensure all your contact details including your mobile number are up to date with us.

    Guidance on updating phone number and email address are available 


    Download our free security software IBM Rapport that protects your card details online

For more information please visit our card security page

Email Scams - also known as Phishing 

Phishing is one of the main ways fraudsters will try and get you to hand over your personal information or transfer money to their accounts. These messages could look like they have come from your bank or include links to copycat websites.

Follow these steps to stay safe: 


Never give your full Online Banking PIN, full Online Banking password or Card Reader codes to anyone via email


Never reply to unusual emails – if you’re suspicious about an email, let us know


Never click on links in suspicious emails


Report any suspicious emails to


Find out how to spot and avoid phishing scams.

Stay safe on Social Media

Reporting fraud

If you think you’ve been a victim of fraud or you spot something suspicious, either activity on your account or an email, text or call which doesn’t look quite right, get in touch 

NatWest Card Reader Help
Add your signposting title here… Help with your card reader

Your card reader can help you get the most out of Online Banking. It is an extra layer of security helping to protect you against online fraud. 

You need to use it for things like making a payment for the first time, creating or amend a standing order and changing your details

Find out more about card readers and how you get one here
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