Fraudsters often contact you pretending to be from the Bank, the Police or companies you trust to convince you to pay money outside your account.
A common strategy fraudsters may use is to pose to be a known company that you may use and advise that you have overpaid a payment in the past and that you are owed a refund. The fraudsters would then try to get you to use your card reader to be able to process the refund.
Follow these simple tips to help protect yourself from scams.
Never give out your Mobile banking App Activation codes and Passcode
Never give your full Online Banking PIN, full Online Banking password or Card Reader codes to anyone over the phone, even a caller claiming to be from your bank or the police
If you get a call asking you for this information, end the call immediately
If you receive a suspicious or unexpected call, always verify the caller using an independently checked phone number such as a contact number from our website
If you receive a request to download software to connect to your computer, and you have not initiated the conversation with the company, decline to do so
You can find out more about identity theft here, or for more information on vishing visit our vishing page.