(a) What are Rewards and how do you earn them?
Rewards are points you can earn by making certain types of payment on your account. The number of Rewards you earn will depend on the type of payment.
The way you can earn Rewards and the number of Rewards you earn will be different depending on which account you have with us. The table below explains how you can earn Rewards on different accounts and how many
Rewards you’ll earn:
|What account do you have?
||How you can earn Rewards?
||How many Rewards will you earn?
|Reward: • Reward Silver • Reward Platinum • Reward Black
||1. You can earn Rewards on Direct Debits from your current account for: • Council tax • Gas, electricity and water supply • Home and mobile phone, TV package and broadband fees (‘household bill payments’). Rewards can only be earned on household bill payments made to organisations that we’ve identified as local authorities who charge council tax or suppliers of the services listed above (‘household bill organisations’). You can find out if your supplier is included by visiting natwest.com/myrewards or by calling 0370 901 6790 (Minicom 0800 027 1395) at any time. AND 2. You can earn Rewards by paying for things with your debit card at one of our retail partners. Please note: You’ll earn Rewards on Direct Debits from, or debit cards issued on any NatWest current account you have (excluding a Basic Account, Foundation Account, Step Account or current account mortgage product).
||2% on your household bill payments. For example, £100 bill = 3.00 Rewards
|At least 1% on whatever you spend
|Student Account: • Graduate Account • Select Account • Select Silver Account • Select Platinum Account: • Black Account • Tailored Account and you joined the MyRewards service (formerly the Cashback Plus service) before 12 October 2015
|You can earn Rewards by paying for things with your debit card at one of our retail partners. This includes any NatWest debit card in your name (excluding any debit cards issued on a Basic Account, Foundation Account, Step Account or current account mortgage product).
|At least 1% on whatever you spend
|Reward Credit Card: • Reward Black Credit Card
||You can earn Rewards by paying for things with your credit card anywhere, whether in or outside the UK.
||At least 0.5% on whatever you spend
• If you open a current account that earns Rewards, you’ll start to earn Rewards on household bill payments the next business day after you open that account.
• If you open an account that earns Rewards and you don’t already have
MyRewards, you’ll start to earn Rewards by paying for things on your debit card or credit card the next business day after you open that account.
• The list of retail partners is available on natwest.com/myrewards along with the percentage of Rewards that can be earned from each retail partner. Our retail partners may change from time to time.
• Sometimes we’ll provide short-term offers (for example, enhanced offers, offers from us or offers from additional retailers).
• Your Rewards are personal to you and can’t be transferred to another party.
• The minimum Rewards you can earn from one transaction is 0.01 Reward.
(b) Joint accounts (current accounts)
If you have a joint account, each of you will have your own MyRewards. Joint account holders can earn Rewards on their own debit card. Only one joint account holder can earn Rewards on household bill payments.
You’ll choose which account holder will earn Rewards on household bill payments from your Reward current account when you open it.
If you have another joint account when you open your Reward current account, one account holder will be chosen automatically to earn Rewards on household bill payments from that joint account.
You can check and change which account holder earns Rewards on household bill payments by going to natwest.com/myrewards or by calling 0370 901 6790 (Minicom 0800 027 1395). Please note that you can only change which account holder earns Rewards once in a 30 day period.
(c) Additional cardholders (credit cards)
Any Rewards earned from using an additional card issued with the Reward Credit Card or Reward Black Credit Card will be added to the primary account holder’s MyRewards.
(d) Payments which won’t earn Rewards
There are some payments where you’ll not earn Rewards:
||Rewards won’t be paid on the following payments/purchases
|Household bill payments
||Direct Debits that are: • not for your own personal household expenses • not to household bill organisations, or • to household bill organisations but are for ancillary services (such as maintenance, repairs or insurance)
|Purchases using your NatWest debit card, your Reward Credit Card or your Reward Black Credit Card
||• purchases which are for business purposes • repaying borrowing and all bill payments, including credit card and store card bill payments • purchase (including topping up) of payment cards, vouchers, foreign currency or travellers cheques • gambling transactions (including a payment to a merchant we identify as being in the business of gambling, even if not for a bet) • NatWest interest, fees or charges • purchases which are specifically excluded from earning Rewards by the retail partner (a list of which can be found at natwest.com/myrewards under “Exclusions”)
|Purchases using your NatWest debit card
||• cashback requested at point of sale when you made a payment using your debit card • payments not in Sterling • payments outside the UK
|Purchases using your Reward Credit Card or your Reward Black Credit Card
||balance transfers where we pay your debt to another financial institution and charge it to your credit card
If you pay for something using your debit card or credit card but you decide to return or cancel your order then we’ll adjust your Rewards balance to reflect this. If you use your Rewards balance before returning or cancelling your order then we may contact you regarding the use of MyRewards. If we have to contact you twice following this kind of activity on your account then we may suspend your MyRewards immediately.