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Life Moments

Employment rights and responsibilities

Managing changes in the workplace

Helpful information for those affected at work by the coronavirus outbreak, as well as support on topics such as maternity leave, work-related stress and redundancy.

Financial support during the coronavirus outbreak

We have put a range of measures in place to help support you if you're experiencing financial difficulties as a result of the outbreak:

  1. 01

    Payment holidays for up to 3 months to support with the impact of coronavirus on NatWest Mortgages. You can find more information on applying for a payment holiday on our managing your mortgage page.

  2. 02

    Payment deferrals of up to 3 months to support with the impact of coronavirus on NatWest Loans.

    • Log into our mobile app, simply tap 'Help' at the bottom of the screen followed by 'Message us' and quote 'coronavirus loan' in your message. 

    Find out how to get the app

  3. 03

    You can apply to increase your credit card limit.

  4. 04

    Refunds on request for NatWest credit card cash advance fees, where you've needed to access cash in an emergency.

  5. 05

    Early closure of NatWest fixed savings accounts to access cash with no early closure charge. To close your fixed term savings account, you can call us on 03457 888 444 (Relay UK: 18001 03457 888 444).

  6. 06

    You can request an increase in your NatWest Debit Card cash withdrawal limit of up to £500 to help you access your money. To do this, you can call us on 03457 888 444 (Relay UK: 18001 03457 888 444).

  7. 07

    From Monday 30th March, for three months, all of our Personal Banking customers using their overdraft will pay less as we’re keeping overdraft interest at their current rates and they won’t pay any fees or charges. To find out more, please see our overdrafts page.

  8. 08

    We won’t charge a late fee for any credit card payments due from 1st April until 30th June 2020. You don’t need to get in touch, we will do this automatically. You should still try to make at least your minimum monthly payment on time to avoid affecting your ability to get credit in the future.

  9. 09

    The limit for contactless spending with your debit or credit card is increasing from £30 to £45. Retailers need to update their systems to accept these changes, so you don’t need to contact us if your contactless payment over £30 is declined, simply continue to use chip and PIN. You’ll still need to occasionally enter your PIN when presenting your card to prove it’s really you.

    Find out more about contactless limits here

Government guidance for employees

Get answers to your questions on staying at home, going to work, sick pay and other changes to your working life during the coronavirus outbreak.

Your rights at work

Going back to work

Whether you've been raising children, caring for a relative or just taking some time out, it's natural to feel anxious about going back to work. The National Careers Service gives confidential and impartial advice and could help you get back into the swing of things. 

Work-related stress

Feeling stressed? You’re not alone. Studies show that stress accounts for 40% of cases of workplace sickness in the UK. Too much pressure and worries about employability are both common causes.

The NHS have some great tips for managing stress.

Employment contracts

An employment contract establishes the rights, responsibilities and duties of an employer and an employee. You should check any employment contract terms carefully before agreeing to them and if in doubt, seek professional help.

Get more information from the Money Advice Service.

Calculate your take home pay

Before you can start to think about budgeting, it's important to know how much you've got coming in each month and understand any deductions from your wage packet before it lands in your current account. We can help you make sense of your salary.

What is my take home pay?

Chances are you’ll already know what your gross salary is, the total amount you’re paid for the work you do each year. Your take home pay, otherwise known as net pay, is the amount you receive each month after any deductions which have to be made. Deductions will likely include:

Income tax

National insurance contributions

Pension contributions

Student loan payments

Salary sacrifice schemes

Check out our guide to take home pay for more information.

Facing redundancy

If you've just been made redundant, it's important to stay on top of your finances. We' ve pulled together a list of four things things to think about if you find yourself in what can be a very daunting situation. 

  1. 1

    Your rights in redundancy

    By law, if your employer puts you forward for redundancy they have to make you aware beforehand and give you a period of notice (or pay in lieu of notice). 

    Your employer must use a fair way of selecting job roles to make redundant and be able to tell you what that is.

    You may have the right to paid time off work for training or to look for a new job.

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    Know your rights

    Get familiar with what you're entitled to if you're being made redundant.
  2. 2

    Redundancy Pay

    If you’ve worked for your employer for at least two years, you’re entitled to statutory redundancy pay. This is the legal minimum that your employer will need to pay, unless it has gone out of business. If that’s the case, you can apply to the National Insurance Fund for a direct payment. How much you’ll get depends on your age, how long you’ve worked for your employer and how much you earn.

    The good news is the first £30,000 is non-taxable.

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    Advice on employment rights

    Get free and confidential advice from The Advisory, Conciliation and Arbitration Service.
  3. 3

    Managing your debts

    If you’ve been made redundant, speak to lenders about reducing payment on any debts, especially your mortgage lender because you risk losing your home if you don’t keep up your repayments.

    Don’t stop paying without speaking to your providers first. Many lenders are sympathetic and will talk to you about how you can cope while you get back on your feet and what your options are. 

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    Managing your money

    Check out our helpful tips and tools on budgeting and making the most of your money.
  4. 4

    Reducing your outgoings

    Take a look at your expenses. Are there any non-essential items you can cut back on? If you’re still working, this could help you build up a savings buffer. 

    Make sure to review your monthly bills and shop around to see if you can save money by switching providers. 

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