What to do when someone dies

You should receive your code within 2 minutes. If for some reason, you’ve not received the code, please try registering again. 

If you're still experiencing issues, you can contact us on 0800 161 5903. Lines are open 9am-5pm, Monday to Friday.

You can upload multiple pages in following ways:

A single (multi-page) PDF can be uploaded

Take repeated images of each page of a document with a smart phone/device when you are prompted to upload the document

If the deceased had a joint account, we’ll transfer it to the name of the other person once we’ve seen the death certificate and completed a review of any joint facilities.

Please make sure your document is not blurry. If you are uploading a grant of probate, it must be a photograph of the original document.

You will require photo ID and proof of address, such as a utility bill or bank statement. You will also need the death certificate.

Providing there are sufficient funds, we are able to pay the Final Funeral Bill (this does not cover estimated bills) from the deceased's sole account(s). 

If you would  like this to happen, you can upload a funeral bill using our online service, or if a colleague is completing the form on your behalf, please let them know. 

An executor account is an account which allows the executor(s) to gather payments due to the deceased's estate before being distributed to the beneficiaries, such as the proceeds from the sale of a house.

This type of account also allows payments to be made on behalf of the deceased, such as a payment for maintenance of a house belonging to the deceased's estate.

To open an executor account, the applicant will need to have a Grant of Representation (England or Wales) or Confirmation (Scotland).

What steps do I need to take to open an executor account?

Firstly you will need to open an everyday bank account. You can do this online. To apply, you need to be 18+ and a UK resident.

Once the account is open you can complete an Executor(s)/Administrator(s) Account mandate form in order to change the account to an executor account. Once completed, take this in to your local branch with the deceased’s will and the grant of probate/certificate of confirmation (if this isn't obtained yet you can still proceed, but with restrictions on the account), a form of photo identification and proof of address. 

If you need to add additional administrators to the account, you can do this with us via our website. Or complete an Add a New Party to Account form and take this in to your local branch. 

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The Government has announced new measures to slow the spread of coronavirus. To help us all stay safe and well, our branches will be operating reduced opening hours and we will only be able to support you with critical banking needs. With immediate effect all our branches will be open Monday to Friday 10am – 3pm.

Some branches have had to close, please see our Branch Closures notice (PDF) for further information on branch closures.

Find your nearest branch using our branch locator.

You can find out more about inheritace tax on this gov.uk page.

You may wish to consider using our Estate Administration service, which is available for a fee.