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Access our secure and simple digital service to notify us of a bereavement
Use the service to upload documents and view your outstanding cases
Or use the Death Notification Service if the deceased had accounts with multiple banks
If the deceased only had accounts with NatWest, fill out the online form to let us know
The form is quick and simple to fill out and you don't need to visit one of our branches
You can upload all relevant documents via our secure online portal
If the deceased had accounts elsewhere, use the Death Notification Service (DNS)
Send a single notification to all relevant banks and building societies
Check out the financial institutions that are involved in this service.
Our new digital bereavement service is quick and simple to use, and replaces the postal notification service. All you need to register is your business email, mobile number, and law firm SRA ID. Using the new service, you can:
Access our secure and simple digital service to notify us of a bereavement
Use the service to upload documents, request tax certificates view your outstanding cases, and arrange to close accounts
Register with a business email address where you can view any cases created under this ID.
Use the Death Notification Service if the deceased had accounts elsewhere. This allows you to send a single notification to all relevant banks and building societies.
Our step by step bereavement guide will help you work through the things you need to do, from registering the death to arranging the funeral.
When using our digital service you’ll need to upload some important documents, including:
Your proof of ID and address and/or the executor of the will (we will tell you where this is appropriate)
Full name and last known address details of the deceased
Their NatWest sort code and account number (we only need to see one, even if they had multiple accounts with us)
The original death certificate or coroner’s interim certificate (England and Wales) or abbreviated extract (Scotland)
The will (if there is one)
Grant of representation (England and Wales) or Confirmation (Scotland), if appropriate
The final Funeral bill
If you are a next of kin or Executor and are unable to use our digital service then these documents may be taken into one of our branches.
Our Estate Administration Service is provided by Hugh James Solicitors, and is available for a fee. With this service you will be assigned a dedicated case manager to make sure the terms of the will are carried out appropriately.
Contact our Estate Administration Service on 02920 391019 or Minicom on 0800 404 6161. Lines are open 8am - 6pm (Mon-Fri).