Coping with bereavement

We’ll freeze the deceased’s accounts to stop any payments going in or out, and set up an appointment for you to come see us in branch.  

If the deceased had a joint account, we’ll transfer it to the name of the other person once we’ve seen the death certificate and completed a review of any joint facilities.

You’ll need to bring some important documents with you, such as:
 

• Your proof of ID and address and/or the executor of the will

• Full name and last known address details of the deceased

• Their NatWest sort code and account number (we only need to see one, even if they had multiple accounts with us)

• The original death certificate or coroner’s interim certificate (England and Wales) or abbreviated extract (Scotland)

• The will (if there is one)

• Grant of representation (England and Wales) or Confirmation (Scotland), if appropriate

• The final Funeral bill 

We can also help if you’d like to open an executor account to make and receive payments on behalf of the estate.

We may also be able to pay the funeral bill from the deceased’s account.