Existing customers

Manage your car insurance

An update on Coronavirus (COVID-19)

Our colleagues in contact centres are working incredibly hard in difficult circumstances. Please only call us if it’s absolutely essential, this will allow us to focus on those customers who need us most at this time. 

Please only call if:

You have an urgent claim, for example your car is undrivable following an accident.

You’re worried about not being able to pay your instalments, as a result of the COVID-19 pandemic.

Your policy is due to renew in the next week and you haven’t opted for auto-renewal. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

If you are concerned about the impact of the COVID-19 pandemic on your car insurance, U K Insurance Limited (the underwriters of your policy) have a dedicated help and support hub

Existing Car Insurance Policy Documents

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Manage your car insurance

Car Insurance Actions

The Claims Process

Let us help you make a car insurance claim

Existing claims

Find out how to track an existing claim


Renewing your insurance policy

Other queries

Further information on ways to contact us

Something else we can help you with?