App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries
Between now and September 2021, new regulation is being introduced to improve online payment security and help reduce fraud and scams. In a nutshell, it means you’ll be asked to confirm it’s really you more often.
This could be when you're:
When you shop online, we’ll ask you to confirm your identity and approve transactions more often. You can do this in your NatWest mobile banking app by using your Face ID, fingerprint, or passcode to confirm #ItsReallyMe.
Using your Face ID or fingerprint is the most secure way to confirm #ItsReallyMe when you need to review a transaction.
Face ID and Touch ID are available on selected Apple devices. Android facial recognition and fingerprint are available on selected Android devices.
It’s simple. If we spot an unusual transaction, we’ll ask you to open your app and confirm your identity with your Face ID, fingerprint, or passcode. Then you’ll be able to see the details of the transaction and approve or decline it.
To see a step-by-step demonstration of exactly how it works, watch our how-to video.
App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries
With your notifications enabled, we can let you know straight away if you need to review a transaction. Then you can simply tap the notification to go straight to your app.
If you want to turn on push notifications for your app, just go to your phone’s notifications settings and look for the NatWest app.
