Email fraud and phishing

What is it, how to avoid it and what to do if it happens

What is phishing?

It's when you get emails pretending to be from legitimate sources, but they’re asking you to give away personal or private information.

How to spot a phishing email

Protect yourself

Fraudsters will ask for personal details that the bank or other real companies will never ask for. They may also ask you to take actions that seem suspicious.

Here are some examples of what a fraudster may ask you to do:

Hand over your Online Banking login details, activation codes, card reader codes or PIN numbers

Transfer money to an account giving you the details

Click through to a website that's not the bank's official website - check the address at the top

Phishing can lead to pharming cyber attacks if the email contains a harmful link. Take a look at our guide to pharming so you know how to spot it.

What should you do if you’ve been a victim of fraud?

If you think you’ve fallen victim to a phishing scam, report it. 

Not only is it important to report phishing scams so we can handle any information you might have given away, but it’s also crucial to report these phishing emails so we can beat fraud.

Fraudsters will try and target as many people as they can, so if you report the phishing email to us, we can prevent it spreading further. 

Make sure you’re staying safe against all scams. Browse our fraud guide so you’re up to speed with the different types of scams. 

Something else we can help you with?