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Fraud guides

Be in the know and better protect yourself

Ways fraudsters could contact you

Fake telephone calls

Fraudsters call often pretending to be from the bank and encourage you to give your personal details, such as PIN, Mobile Banking and card reader codes.

Fake emails

Fraudsters send emails pretending to be from a trusted organisation but they’re asking you to give away personal information.

Text message fraud

Fraudsters send texts pretending to be from a trusted organisation telling you a payment hasnt been received, all in the hope of tricking you into giving away your personal and security information.

Latest trends on the rise

See how convincing fraudsters can be

Watch our video showing some examples of fraud and scams and what to look out for.

When offers are too good to be true.

Purchase scams are when fraudsters target you with tempting offers on the latest phones and designer goods. These ads come across as very convincing and ask you to pay for items that will never arrive.

Other types of fraud and scams to watch out for

Identity theft

Fraudsters get hold of enough personal information about you in order to impersonate you.

Social engineering

Fraudsters manipulate people so that they hand over personal information such as, passwords and banking details.

Sim swapping

Fraudsters gather enough information about you and convince mobile networks to move your mobile number to their device, giving them access to personal passcodes code.

ATM & Cash machine fraud

Criminals use cash machines to steal your data and even your credit or debit card to make fraudulent transactions.

Impersonation scams

Criminals impersonating the Bank or Police is one of the most common scams we see. It can have a devastating impact on victims so it's vital you can spot these before it's too late.

Fraud and scams that target your investments.

Pension scams

Targeting those who have access to their pension. People are encouraged to move their funds with the promise of better returns, the funds are usually stolen.

Investment fraud

Criminals often make promises of great returns when investing in their schemes, which often don't exist or are worthless. 

Crypto currency Scams

Emails asking to send money or trying to blackmail you into, referral schemes, or bogus investment and business opportunities

Keeping Your Money Safe event

You can find out more about staying safe from fraud and scams by joining one of our online customer events. Our expert community bankers will take you through everything you need to know and answer any questions you might have.

Discover more

Social engineering

Social engineering is the way fraudsters manipulate people so that they hand over personal information.

Fake telephone calls

Fraudsters call often pretending to be from the bank and encourage you to give your personal details, such as PIN, Mobile Banking and card reader codes.

Security centre

Our hub for all things fraud and scam related. Find out the latest trends