Fraud guides

Help to stop you being the next victim of a scam or fraud

Current Fraud Trends - Please Read!

Criminals are always looking for new ways they can get you to part with your money and personal details, so it’s really important you know how to spot these fake requests.

They are currently sending fake emails or text messages, pretending to be from companies you trust such as the TV Licensing authority, subscription services or even the Bank.  They want you to click on links in order to get your personal information. You should never take an unexpected request at face value and should always look to verify it independently. Some of the ways you can do this are as follows: 

  • Looking for personal identifiers in emails. We'll always use at least 2 pieces of information (such as your name and partial postcode) to show it's us contacting you. 
  • If you receive an unexpected request from a trusted company, you should contact them independently on a different number or check their website for the latest scams.
  • To protect yourself and your money always think twice before clicking on any unexpected emails or texts.  

To find out more, please read our more detailed fraud guides below.

Most common scams and how to avoid them


Fake telephone calls

This is a type of phishing scam that happens on the phone. The word vishing is a combination of ‘voice’ and ‘phishing’.

Phishing and Pharming

Fake emails

Is where you get emails pretending to be from legitimate sources, but they’re asking you to give away personal or private information.


Fake text messages

Is when a fraudster sends a text message to try and trick you into giving away your personal and security information.

Keep your data and information safe


How to create good ones

Struggling to think of a safe and secure password that isn’t ‘Password1’? Have a look at our guide.

Your data

What not to share and what to look out for

Find out what you can do to protect your personal data online.

Identity theft

Learn what it is and how to avoid it

Is when a fraudster steals your personal information – usually so they can use it to impersonate you.

Keeping your cards and devices safe

Credit and debit cards

And how to look out for ATM fraud

Cash machine or ATM fraud is when criminals use cash machines to take data , the debit or credit cards themselves to use for fraudulently.

Mobile phones

How to keep your device as safe as possible

We put your safety and security first, both online and on mobile. But why not make your mobile device even more secure.


Tips on keeping your tablet safe

How to keep them secure and why it’s important.

Other types of scams to watch out for

Run a business?

Business scams you should know about

Whether you're self employed or run a business

Get some guidance on popular scams such as 'bogus boss', employee fraud and some extra tips on making and receiving payments.

Something else we can help you with?