Vishing
Fake telephone calls
This is a type of phishing scam that happens on the phone. The word vishing is a combination of ‘voice’ and ‘phishing’.
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Fraud guides
Help to stop you being the next victim of a scam or fraud
Holiday scams
As travel providers and attractions prepare to re-open, scammers are targeting holiday-goers. Look out for offers that are too good to be true and scammers contacting you posing as travel providers. Be wary of any ‘refund’ websites asking for personal information.
Hot tub scam
Scammers are taking advantage of people spending time in their gardens during lockdown by convincing you to splash out on hot tubs. They offer a great deal and ask you to pay a deposit directly into their account. But after you’ve paid, your hot tub will never turn up.
Fake TV Licence emails
The emails are designed to look like a genuine TV Licence email, they'll ask you to click a link and enter some personal details.
You'll get a call from someone claiming to be from the Bank's fraud department.
Coronavirus tax relief
Criminals are sending messages saying you’re entitled to tax relief due to Coronavirus – but it’s a trick. This takes you to a fake HMRC page that’s designed to look genuine, you'll be asked to enter your postcode and then personal information.
Fake NatWest text messages
We've had reports that customers are getting text messages claiming to be from NatWest to say your phone number has been updated and gives a link to click if this is incorrect. The link takes you to a site where they'll try and steal your banking information.
Staying up to date
Scammers are always looking for new clever and convincing ways to trick people, so keep up to date with the latest updates and keep your personal and banking details safe.
Phishing and Pharming
Fake emails
Is where you get emails pretending to be from legitimate sources, but they’re asking you to give away personal or private information.
Smishing
Fake text messages
Is when a fraudster sends a text message to try and trick you into giving away your personal and security information.
Passwords
How to create good ones
Struggling to think of a safe and secure password that isn’t ‘Password1’? Have a look at our guide.
Your data
What not to share and what to look out for
Find out what you can do to protect your personal data online.
Identity theft
Learn what it is and how to avoid it
Is when a fraudster steals your personal information – usually so they can use it to impersonate you.
Credit and debit cards
And how to look out for ATM fraud
Cash machine or ATM fraud is when criminals use cash machines to take data , the debit or credit cards themselves to use for fraudulently.
Mobile phones
How to keep your device as safe as possible
We put your safety and security first, both online and on mobile. But why not make your mobile device even more secure.
Other types of scams to watch out for
Take Five To Stop Fraud
Take Five To Stop Fraud is a national campaign from Financial Fraud Action UK and the UK Government, backed by the banking industry coming together to tackle fraud.
Criminals are experts at impersonating people, organisations and the police.
They spend hours researching you for their scams, hoping you’ll let your guard down for just a moment.
Fraudsters are turning to more sophisticated ways to take your money, whether through online offers, emails or telephone calls. Can you outsmart them? Put your ability to spot a scam to the test with the Take 5 quick quiz.
Anti-virus software
We’re committed to helping you stay safe and secure online and are continuously investing in new fraud prevention tools and the latest security technology to keep you protected online.
That’s why we’re offering Malwarebytes Premium to our customers free of charge (it’s worth £49.99) until at least May 2022. Malwarebytes Premium is an anti-virus security software solution that protects your PC tablet and phone from malicious software. It’s available for Windows, Mac, iOS, Android and Chrome OS devices and you can protect up to 10 of your devices.
Protect your online and mobile devices for free with the latest software
Spotted something unusual?
If you think you've been the victim of fraud, or received a suspicious email, call or text, we will try our best to help.
If you've sent money and now think it might be a scam the Authorised Push Payment (APP) Scam Code could help, find out more about the code.
Business scams you should know about
Whether you're self employed or run a business
Get some guidance on popular scams such as 'bogus boss', employee fraud and some extra tips on making and receiving payments.