Using your cards safely and help if you don't recognise a payment
We've got you covered
Here you’ll find all the support you need to resolve the most common types of payment issues.
Due to the coronavirus outbreak, we understand your travel plans may have changed recently. Whilst we may be able to help you make a claim if your holiday or flight has been cancelled, it’s really important to speak to your travel provider in the first instance. Please allow the retailer sufficient time to respond to your request.
• In many cases retailer’s are offering refunds or credit vouchers for future use. We support these efforts to help customers in the current climate but ultimately if an agreement can’t be reached, we can investigate this further for you.
• If you raise a claim using the below forms please bear with us too as we’re working through a large volumes, so it may take longer than usual to provide a resolution
Help with a Debit Card transaction
Help with a Credit Card transaction
Get help identifying a transaction with our list of common retailers
Sometimes businesses you pay may use different trading names. For example, if you have purchased something from Burton, Dorothy Perkins, Evans, Miss Selfridge, Outfit, TopMan/TopShop or Wallis, it may appear as ‘Arcadia Group‘ on your statement.
A quick internet search can help. Or, you can use the button below to see the list of common retailers