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Existing customers

Manage your credit card

Coronavirus credit card support

We understand this is a difficult time for many of our customers. Following the latest government coronavirus announcements, we’ve updated our website to reflect what support is available to you if you are financially impacted.

From 1 April 2021, we can only accept applications to extend an existing payment break provided you have not received the maximum of six months support. Any agreed extension will be for 3 months or stop after your July statement (whichever is sooner).

Is your existing credit card payment break coming to an end?

When your payment break comes to an end we'll get in touch to let you know what you need to do.

If you've had two payment breaks, please refer to the letter we'll send you around 3 weeks before your payments are due to restart for further help and support.

If you’ve had one payment break and you need additional support,  please visit our dedicated page to find out more about your options. Find out more about your options.

If you know your finances are unlikely to improve and you are worried about the long-term impact of coronavirus, it's important that you get in touch with us to discuss your options. Visit our dedicated page for more information.

Struggling financially

 

Credit card management made easy

Repayments

Paying with direct debit

Direct Debit makes paying off your credit card easy and convenient. Just set up the payment and you’ll automatically pay off your credit card bill each month.

One off payments

Making one off payments is easy. You can do it yourself and you’ve got a few options to choose from when it comes to paying your credit card.

Fees & Charges

Manage your credit card fees and charges

A credit card has many benefits - but to get the most from it, you need to be organised with your monthly payments otherwise you could end up paying fees and charges.

Transactions

Checking your balance and available credit

You can check your credit card balance and available credit whenever and wherever you like. Just use the Mobile App or Online Banking to get an up to date view of your spending.

Review your PDF statement transactions

You can check, save and print up to 7 years’ worth of your credit card PDF statement transactions at your own convenience securely with Online Banking.

Check your transactions

Check what transactions you've made on your credit card and search through up to the last 4 months of your spending with Online Banking or via the Mobile App.

Credit card payment disputes

If you’ve not received the goods or services you’ve paid for by credit card, the first step in making a claim is speaking to the retailer to see if they can resolve. If the payment was made through PayPal, please refer to their Disputes team for details on how to resolve.

Plan ahead to repay your balance

Credit card repayment calculator

Find out how much faster you could clear your existing credit card balance by fixing your payments, instead of paying the minimum amount.

Time for a change?

If you're looking for a credit card that matches your lifestyle and spending habits, you might want to consider looking at the features of our other credit cards.

You can see our range of credit cards by following the 'compare our credit cards' link below.

A second credit card could help you manage your spending

Keep balances separate by using a second credit card for a specific purchase, event or type of spending.

It's important to remember that a second credit card will mean you could have two balances to pay off every month, including accrued interest. There may also be two annual fees to pay, if you choose a card with an annual fee.

Eligibility applies. You cannot open a second credit card of the same type as your current card.

Ways of managing your credit card

5 reasons to download our app

  • If you have misplaced your card, you can lock and unlock it on the app
  • Take control of your spend by locking/ unlocking certain transaction types or setting a daily/ monthly budget.
  • Set up a direct debit, pay your credit card or view your last 2 years statements.
  • Request a pin reminder or unblock your pin
  • Register your travel plans

Manage your credit card simply and safely with Online Banking

  • Set up and manage Instalment Plans and regular payments
  • View your balance and transactions
  • Register your travel plans
  • Adjust your credit limit
  • Request a Balance Transfer

 

Something else we can help you with?