Lost or damaged
You can report your credit card as lost or damaged via Online Banking and our Mobile App.
Once you've reported your card as lost or damaged, a replacement card will be sent to you within five working days.
Report your card
Stolen credit cards
If you think your credit card - or any of your card details - may have been stolen, you should report it to us to avoid the possibility of fraud.
Call us as soon as possible on:
0370 600 0459
(overseas +44 1268 500 813)
Minicom: 0800 917 0526
Open 24 hours a day. Calls may be recorded.