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Banking with NatWest
Register for Online Banking
Online Banking available to customers aged 11+ with a NatWest account.
Introduction to Online Banking
Step by step guide to registering
Get help with Online Banking
We offer a free and personal service called 'Digital Lessons' for anyone unsure how to use Online Banking.
It lets you speak to a Community Banker who will help you learn how to bank from home and is available to every NatWest customer.
We use a video communications company called Zoom to provide safe and secure video calls. If you're joining on your phone or tablet, you’ll need to download the Zoom app to take part in our Digital Lessons.
Do even more with the app
Our app is just like having the bank in your pocket and is very similar to Online Banking, except it's got some features that Online Banking doesn't have.
The app is available for phone and tablet devices. If you don't have Online Banking yet, you can download the app and register for both services at once.
Get the app
Search for 'NatWest Mobile Banking' in your app store - where you normally download your apps.
Step-by-step guide
- Open the NatWest app, tap 'I'm already a customer'. Read and accept the Mobile Banking Terms then tap ‘Get Started’.
- Enter your Online Banking customer number. Don’t have these? Tap 'What's my customer number?'.
- Enter the characters from your Online Banking PIN and Password. Don't have these? Tap 'Forgotten secure details?'.
- Confirm your mobile number and enter the activation code we text to you. If your mobile number is wrong then log in to Online Banking to update it, then return to the app in 3 days to finish registering.
- Choose a passcode to log into the app. If your device has facial or fingerprint recognition, you can choose to log in with that later.
- If you need any help once in the app then just tap the 'Help' button on the bottom bar if you have any questions.
Get the app
Experience the quickest way to manage your money
Get the app
Experience the quickest way to manage your money
App available to customers aged 11+ using compatible iOS and Android devices and a UK or international mobile number in specific countries.