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Coronavirus – We’re here to support you

Banking with NatWest

Telephone Banking

Use Telephone Banking

To use Telephone Banking you need to have a Personal account and be registered for Telephone or Online Banking. You will need your customer number, PIN and password when you call.

With Telephone Banking you can:

Use our automated service to check balances, transfer money and pay bills

Speak with one of our team about your accounts

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Prefer texting over calling?

Our app comes with Secure Messaging which lets you speak with us by text. It's really simple to use. Just tap the 'Help' option to start.

Register for Telephone Banking

  1. 1

    Download the NatWest app from your phone or tablet's app store by using the buttons below. If you are on computer, this link will send you a text to get the app.

  2. 2

    Open the app and follow the step by step instructions. When asked for your customer number, tap the option for 'What's my customer number?'.

    Tapping this will register you for Online Banking and give you a customer number, PIN and Password, which you need for Telephone Banking.

  3. 3

    Continue with the steps until you are logged into the app. To call Telephone Banking, tap the 'Help' option along the bottom of your screen and scroll down to 'Contact Us'.

    If you prefer texting over calling, you can use the 'Message Us' option within the same Help menu to send us a message instead of calling.

If you don't have a mobile phone or tablet device, you can visit our Support Centre to register for Telephone Banking instead.

Is there anything else we can help you with?