Coronavirus – We’re here to support you
We’re doing everything we can to keep our services running for customers, however we are unable to keep all our branches open today. Our remaining branches are open 10am-3pm Monday to Friday, although may be subject to change at short notice.
Check our branch locator to see if your branch is impacted. Our Mobile and Online Banking services are available 24/7 for all your banking needs.
Help us support those who need us most.
Our colleagues in branches and contact centres are working incredibly hard in difficult circumstances. Please don't visit your branch unless it's critical and if you do, please practice safe social distancing.
Telephone Banking, Online Banking and mobile app available to customers aged 11+ with a NatWest account. App available on compatible iOS and Android devices with a UK or international mobile number from specific countries.
Use Telephone Banking
To use Telephone Banking you need to have a Personal account and be registered for Telephone or Online Banking. You will need your customer number, PIN and password when you call.
With Telephone Banking you can:
Use our automated service to check balances, transfer money and pay bills
Speak with one of our team about your accounts
Call Telephone Banking
For general enquiries about your personal banking please use the numbers below. You should have your customer number, PIN and password ready.
- Call us on: 03457 888 444
- Overseas: 0345 030 3605
- Relay UK 18001 03457 888 444
Lines are open 24 hours a day, 365 days a year.
Register for Telephone Banking
Download the NatWest app from your phone or tablet's app store by using the buttons below. If you are on computer, this link will send you a text to get the app.
Open the app and follow the step by step instructions. When asked for your customer number, tap the option for 'What's my customer number?'.
Tapping this will register you for Online Banking and give you a customer number, PIN and Password, which you need for Telephone Banking.
Continue with the steps until you are logged into the app. To call Telephone Banking, tap the 'Help' option along the bottom of your screen and scroll down to 'Contact Us'.
If you prefer texting over calling, you can use the 'Message Us' option within the same Help menu to send us a message instead of calling.
If you don't have a mobile phone or tablet device, you can visit our Support Centre to register for Telephone Banking instead.