Banking with NatWest

Banking in our branches

What to expect when visiting a branch

At the moment, social distancing is in place in our branches to help keep our customers safe. This means that there may be queues at our branches, and it might take a bit longer for you to be served. Read on to find out all the ways you can save time and stay safe by doing your banking at home.


To help you avoid queuing, see what you can do in the NatWest app and Online Banking

  • App available to customers aged 11+ with a compatible iOS or Android device and a UK or international mobile number in specific countries
  • Online Banking available to customers aged 11+ with a NatWest account

See how easy it is to use your app for banking

How to register for the app

Get the NatWest app in minutes and join over 5 Million other customers. Our videos and step-by-step guide make it even easier to get yourself up and running with the app.

Not ready to get the app yet?

No problem, we've got some great information to help you feel confident with NatWest app.

Want to speak to us face to face?

If you need to speak to us face to face, please use one of the services below:
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Branch banking

When you visit a branch our team will help you complete your banking using our automated and digital services, helping to keep you safe and secure at all times.

Video banking

Our Video Banking service provides you with banking from the convenience of a location of your choice. You’ll be able to get a Financial Health Check and review all of your financial needs.

Using the Post Office®

Not near a NatWest branch? We’ve increased the number of services available at thousands of Post Office outlets across the UK giving you more choice for how you bank with us!