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What is a card reader and how do I use one?
Online Banking available to customers aged 11+ with a NatWest account.
What is a card reader?
A card reader is a security device needed by all customers looking to get the most out of Online Banking. It works with your Online Banking service to provide an extra layer of protection against online fraud.
When you register for Online Banking a card reader will automatically be sent to you and should arrive within 7 working days.
When you'll need a card reader
When you are banking online you may be asked to use your debit card and card reader. If you don't have a debit card then you will be provided with an Online Banking card. This can only be used in the card reader.
You will be asked to use your card reader when completing certain tasks in Online Banking, such as:
- Making a payment for the first time
- Creating or amending a payee
- Changing your personal details, like your mobile number, email address or PIN and password
We will never contact you to ask for your card reader details.
How to use a card reader
Insert your card into the reader making sure the card number matches the one shown on Online Banking
On the card reader, when asked to 'Select Function', press the button with the up and down arrows
When prompted, enter your card's PIN and press the 'OK' button
In the card-reader, enter the number displayed by Online Banking and press the 'OK' button
In Online Banking enter the passcode number shown by the card reader