Want help using our Mobile app or Online Banking?
Join a Digital Lesson and learn how to check your balance, make payments, manage your Direct Debits all from your home, plus much more. Criteria applies.
What is a card reader and how do I use one?
Online Banking available to customers aged 11+ with a NatWest account.
What is a card reader?
A card reader is a security device needed by all customers looking to get the most out of Online Banking. It works with your Online Banking service to provide an extra layer of protection against online fraud.
When you register for Online Banking a card reader will automatically be sent to you and should arrive within 7 working days.
When you'll need a card reader
You may sometimes need your card reader when logging into Online Banking and will also need it to complete certain tasks, such as:
- Making a payment for the first time online
- Creating or amending a payee, including changing the payment reference
- Changing personal details, like your mobile number, email address or PIN and password
It’s really important to remember we’ll never contact you and ask you to share your card reader details with us over the phone.
How to use a card reader
Insert your card into the reader making sure the card number matches the one shown on Online Banking
On the card reader, when asked to 'Select Function', press the button with the up and down arrows
When prompted, enter your card's PIN and press the 'OK' button
In the card-reader, enter the number displayed by Online Banking and press the 'OK' button
In Online Banking enter the passcode number shown by the card reader