Do more with Premier banking - Support | NatWest Premier

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Do more with Premier

Make your money work harder
with a free Financial Health Check

Book your appointment How could reviewing your
financial goals help?

Available to customers who are a permanent UK resident, with a sole income of at least £100,000 or a joint income of £120,000 paid into your NatWest account, or minimum outstanding mortgage borrowings with us of £500,000, or savings and investments of at least £100,000 held with us.

Make your money work harder

Review your finances and turn your plans into action with the help of your Premier Banking Manager.

They will go through your specific circumstances and help you with ideas on how you can make your money work harder.

Your Premier Banking Manager can refer you to members of our Premier Tax Panel where appropriate - they can help with tax returns and give tax advice at a discounted rate. 

Book an appointment
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Do more with Premier banking

6 ways our app could help you

App available to Online Banking customers with a UK or international mobile number in specific countries. 

Fingerprint Login

Need Help? - Message us securely

Send us a secure message through your app!


We have added a handy new feature to our mobile app. You will now see an option to message us in the ‘need help’ section.

You can use this feature to send us a secure message if you need help.

  • Our team are available from 8am to 6pm, if you message us outside of these hours we’ll get back to you the next day
  • When you send us your message you will be able to see the expected response time
  • We will send you a text to let you know once we have replied to your message
Message us securely using the app
Fingerprint Login

Fingerprint login 

Use fingerprint login on your iPhone, iPad or Android phone? Then you can use it to log into the app.

To set it up, first log into the app with your existing passcode, then click the ‘More’ button at the bottom of the screen. Open the ‘Settings’ menu and that’s where you’ll find the option to enable fingerprint login. 


Try our iPhone demo

Try our Android demo

Important information

Apple Touch ID is available on selected Apple devices. Android Fingerprint is available on selected Android devices. Once you're using the latest version of the app, go to the 'More' menu to enable this option.



View transaction details

View your transaction details

Don't recognise a payment on your transaction list? Tap it to learn more.

We have recently improved the amount of information displayed within our app to help you keep track of your account.

Tap on your transaction to show additional details such as;

  • The name of the company
  • The date of the transaction
  • How the payment was made e.g. contactless
  • The last 4 digits of the card used to make the payment

If you are still unsure about the payment then tap 'Find out more' to visit our Transaction Support Zone.

If you don't recognise a payment on your statement it could be because the company you have made a payment to may have a different trading name from the one you expect.

Learn more
View your transaction details

Screenshot of the new information available within the Natwest banking app

Register your travel plans

Register your travel plans with us

Just let us know 24 hours before you set off. You can create one travel plan at a time, for a maximum period of 90 days, that includes up to seven countries.

The travel plan will apply to the debit card in your name only - joint account holders should register separately through their own app.

It's simple to do this;

  • Select the 'More' menu
  • Tap 'Going Abroad'
  • Tap 'Add Destination'

Holiday planning is a hugely exciting time, and good planning will make sure you can relax and enjoy when you’re there.

Learn more
Travel Plans

Screenshots of the new 'Travel Plan' feature in the NatWest banking app.

Send international payments

Send international payments

Send money abroad from our mobile app

You can now send international payments with your mobile app in a few simple steps, without having to login to Online Banking or visit a branch.


  1. Tap 'International payments' on your Account Summary screen
  2. Choose an existing payee from your list
  3. Enter an amount, select delivery payment speed and allocate fees
  4. Check the details and when you're happy, confirm the payment
Learn more about international payments
International payments

Screenshot of account summary screen.

Pay someone new

Pay someone new

No need for a card reader - pay up to £250 quickly and easily.

You can pay up to £250 to anyone - all you need is their account number and sortcode. There's no need to have paid them previously, or for the payee to bank with NatWest. Ideal for when you need to split the bill after a meal out with friends.


Choose the account you'd like to pay from and press 'Payments', then press 'Pay someone new'. If formal confirmation is needed, you can share a PDF payment confirmation via email, save to your phone, or print directly from the app.


Try our demo


Important information

Payment details will not be saved. You must have available funds to send from your account (including any overdraft facility). You can make a maximum of 5 payments totalling £250 per working day, which is seperate from your daily withdrawal and Get Cash limits.


For security reasons, the first time you use a feature that allows money to leave your account from within the app, you will be asked to confirm a second activation code.

See what's changed in our
latest update

Make a payment or transfer with Online Banking

Set up new payments with your card-reader, make existing payments or transfers between your accounts.

  • Create new payments
  • Set up regular payments
  • Transfers money between your accounts
  • Pay utility and credit card bills
  • Send money outside the UK

Online Banking is available to customers aged 11+ with a NatWest account.

More about payments See our online banking guide
Do more with Premier banking

Expert help when you need it, 24/7

Day or night, you can speak to our telephone banking team, who are based in the UK

Premier 24 have the expert banking knowledge and resources to help you online or on the phone, when and where you need it

Call and you’ll reach them directly (no recorded messages or annoying hold music)

Chat to our team now
Chat with our team online

Our dedicated WebChat team is on hand 24/7, to help you. They can help you with things like:

  • Real-time balances and up-to-the-minute statements;
  • Online banking and the mobile app;
  • Instant transfers between your NatWest accounts, paying bills and making payments;
  • Managing Direct Debits and standing orders; and
  • Arranging a free financial review with your Premier Banking Manager.

I need help with my Black Reward Benefits
Login in to membership services to get all the information you need about your benefits and use them online.

Call us now

How can we help?

Premier 24 Customer Support
Make transfers, payments and international payments, manage your direct debits or book an appointment with your Premier Banking Manager

Telephone 0333 202 3330
International +44 161 933 7239
Minicom 0800 027 1395

Reward Black Account - Membership Services

Use or claim your Reward Black Account benefits.

Telephone 0345 601 7188
International +44 2392 660 340
Minicom 0345 600 0512

Membership services are open Monday to Friday 8am-8pm (except Bank Holidays) and 9am-5pm on Saturdays. Calls may be recorded.

I have a different Reward Account?

NatWest Premier is available to customers who are a permanent UK resident, with a sole income of at least £100,000 or a joint income of £120,000 paid into your NatWest account, or minimum outstanding mortgage borrowings with us of £500,000, or savings and investments of at least £100,000 held with us.

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