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Premier Insurance

Pet Insurance

Pets deserve excellent service too

We’ll give you up to £8,000 per year towards veterinary fees to treat illness or injury, with no restriction to the number of claims you can make. We can also pay bills directly to the veterinarian, so you can concentrate on getting your pet well again.

Premier Pet Insurance is underwritten by U K Insurance Limited.

Cover highlights

Cover highlights

Multiple cover, one policy

You can cover your cats and dogs under one policy with one renewal date.

Illness or injury

Up to £8,000 per year towards veterinary fees to treat illness or injury to your pet. No restrictions on the number of claims you can make.

Travel cover

Cover for you and your pet while on holiday if overseas travel is included on your schedule.

Lost or stolen pets

If your pet has been lost or stolen. You're covered for up to £1,500 of the purchase price if you pet is lost or stolen and has not been found after 45 days.

Third party liability

Applicable to dogs only. Up to £2 million towards the costs if you become legally liable to pay compensation for accidental bodily injury or accidental damage caused to property.

Get in touch

Update or change your policy

Call the Premier Insurance team if you need to update or change your policy.

Make a Pet Insurance claim

With Premier Pet Insurance cover, you can call 24 hours a day, 7 days a week.

An update on Coronavirus (COVID-19)

Our colleagues in contact centres are working incredibly hard in difficult circumstances. Please only call us if it’s absolutely essential, this will allow us to focus on those customers who need us most at this time. 

Please only call if:

  • You have an urgent claim.
  • You’re worried about not being able to pay your instalments, as a result of the COVID-19 pandemic. Find out what to do next here.
  • Your policy is due to renew in the next week and you haven’t opted for auto-renewal. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

If you are concerned about the impact of the COVID-19 pandemic on your pet insurance, U K Insurance Limited (the underwriters of your policy) have a dedicated help and support hub

We could help if you're struggling to make your insurance payments because of Coronavirus (COVID-19)

If you're finding it difficult to pay your monthly insurance payments as a result of Coronavirus, there are a few different ways we could help you. We could change your payment dates or organise a payment deferral for up to 3 months.

Before requesting a payment deferral, please read the important information below to make sure you're fully aware of the impact on your insurance.

Payment Deferral

  • A payment deferral allows you to stop paying your insurance payments for an agreed period of time and if agreed, it won’t have any negative impact on your credit rating.
  • When your monthly payments start again after the deferral, the amount that has been "missed" will be spread over your remaining instalments.
  • We will not charge any additional interest to you so the total amount you pay will not increase as a result. 
  • Payment deferrals should only be used when absolutely necessary, the remaining cost of your insurance policy will still be due, but will be paid for over a shorter period. 

What should I do next?

If you're struggling financially then please call us and we’ll see what we can do to help. Please don’t cancel any payments or direct debits through your bank as this can affect your policy with us and may have a negative impact on your credit rating.

NatWest Premier Pet Insurance Team

Call: 0345 246 2105

(Minicom: 0800 404 6161)

NatWest Premier Insurance is underwritten by U K Insurance Limited.

Important information

Please take some time to read or download and save these documents. For full details of cover, any limitations and significant exclusions, please view the Premier Pet Insurance Policy document below.

'What you need to know' paper copy

Your ‘What You Need to Know’ is available in a paper format. Let us know if you’d like this posted to you.

I'm ready to get a quote

It's important for you to understand how we use and share your information. Please read this short summary before you continue.

How do you want to contact us?

Call us

You can reach the Premier Insurance team on:

Telephone: 0345 246 2105 
Minicom: 0800 404 6161

Lines are open Mon to Fri 8am - 6pm, Sat 9am - 5pm.
Excluding public holidays.

Calls may be recorded.

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