Doing the right thing | NatWest

We Are What We Do
We are doing the right thing

No one in our branches gets paid a bonus or a commission for selling a product or service. They are measured exclusively on whether they serve you well. To Senior Personal Banker Sherene Richards, this means having a duty to always do the right thing for all her customers.

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If you feel a member of staff deserves a special mention, whether that’s in branch, over the phone, WebChat or through social media, you can share your story here or submit your great feedback using our Compliments form.

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