What you'll need
The mobile app
Your step-by-step guide:
Log in to the mobile app
Select the profile icon to the top right of the screen
View 'Activity Alerts' will show you what activity alerts you have set up. These can only be amended via Online Banking
Selecting an account will allow you to amend the alerts for each, including – Act Now Alerts, Weekly Balance and Balance Alerts.
Pre-advice of interest and charges and new statement issued are only able to be amended via Online Banking
To amend how Act Now Alerts are sent, simply tap on the option, and select the text, email or 'both' option and tap 'save'
To amend the weekly balance alert, choose the day you want to receive the alert (Mon-Sun), and the time to receive the alert (Between 8am and 12pm, or Between 2pm and 6pm), then tap 'save'
To amend Balance Alerts tap on the option, then set a lower balance and/or a higher balance and then tap 'save'
App available to customers with Online Banking and a UK or international mobile number in specific countries.