Ways to bank

Sending money with Paym

What is Paym?

With Paym, you can receive and send money to someone else through our app just by using their phone number. No need to find out their sort code and account number and they don’t even need to be with NatWest.

What you'll need


Our mobile app

Both you and the person you are sending money to need to be registered for Paym

Your step-by-step guide to register for Paym:

  1. 01

    Open your NatWest app, tap on the 'My Profile' icon at the top right of your screen.

  2. 02

    Tap on 'Register for Paym'.

  3. 03

    Tap on 'Register now'.

  4. 04

    Tap ‘Done’ on Apple devices or ‘OK’ on Android devices, that’s you ready to receive Paym payments.

Your step-by-step guide to making a payment with Paym:

  1. 01

    Open your NatWest app, tap on the account you want to make a payment from, select 'Payments' and then 'Pay your contacts'.

  2. 02

    Select the person you want to pay from your contacts, or enter their name and mobile number. Enter the reference and the amount you wish to send.

  3. 03

    For added security you may be asked to authorise this payment. If this happens you will see the ‘Authentication required’ screen. Just tap ‘Next’.

    Just re-enter your mobile app’s log in details, to re-confirm it’s you.

  4. 04

    Check the details on screen are correct then tap ‘Make payment’ on Apple devices and ‘Next’ on Android devices, then tap ‘Make payment’ again.

  5. 05


    If the person you are paying isn't registered for Paym, the payment won't go through and the app will let you know. Find out more about Paym in our Support Centre. Alternatively you can pay someone new using their sort code and account details.

Something else we can help you with?