Show me how to - Online banking | NatWest

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Discover how to get the most from Online Banking

Online Banking is available to customers aged 11+ with a NatWest account. The mobile app is available on most smartphones to NatWest customers with Online Banking and a UK mobile number.

Make the most of Online Banking
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Icon expand How to check your balance

Checking your balance using Online Banking couldnt be easier, simply login to see your latest balance and transactions on your Account Summary page.

  • To view more information hover your mouse over your transactions.
  • Click the 'View more transactions' option to view and search up to
    7 years of transaction history.

What's the Difference between Balance and Available Balance

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Icon expand How to find your statements

You can view or download up to 7 years of statement history in PDF format using Online Banking. To view your latest statement online follow the steps below:

1) Select 'Statements' from the left hand menu of Online Banking and click on the 'View, save and print PDF statements and certificates of interest (up to 7 years)' option.
2) Choose an account from the list and click 'Next', then choose which date range you want to view.
3) Click 'View statement'. Your full statement for that date range will be displayed. At the top of the statement click on the 'Download Statement (PDF)' link.
4) When prompted select 'Open'. Your statement will be downloaded and opened as a PDF file. You can now print or save the PDF file.

How to download a PDF statement

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Icon expand How to transfer money between your accounts

The 'Quick transfers' option in the bottom left of the screen is the fast and simple way to transfer funds between your accounts on Online Banking.

If you want want to send a payment to your credit card, select your card on the Account Summary screen, then select 'Pay credit card' option.

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Icon expand How to pay bill and send money using Online Banking

You can send money to friends and family or pay bills quickly and easily using Online Banking. (remember you'll need to order a card reader to set up new payments through Online Banking).

1) To set up a new payment select 'Payments and transfers' from the left hand menu then click 'Make a payment or transfer'
2) Select the account you want to make the payment from, and the payee you want to pay, from the drop down lists
3) Enter the amount and the date you want the money to leave your account, then select 'Next' and carefully check your payment details before clicking 'Confirm'
4) Once you have clicked on 'Confirm' you will be shown a summary of your newly arranged payment

How to make a payment using Online Banking

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Icon expand How to manage Direct Debits and regular payments

Direct Debits
You can view or cancel Direct Debits using Online Banking, just click on the 'Payments and transfers' option in the left hand menu of Online Banking, then select 'Manage direct debits'.

Standing Orders
A standing order is when you tell us to pay a fixed amount to someone straight from your account at regular intervals. The money is taken from your account automatically on a fixed date and will show up on your statement.
To create new or manage existing standing orders click on the 'Payments and transfers' option in the left hand menu of Online Banking, then select the option you need under the Standing orders section.

How to cancel a Direct Debit using Online Banking

How to set up a standing order using Online Banking

 Top tip: 

Did you know you can withdraw cash from a NatWest ATM without needing your card by using our Mobile App. Find out more

How to use your Online Banking Mailbox
  • Your Online Banking Mailbox allows you to securely receive and access important mail we’ve sent you in electronic format. 
  • You can view, download or print PDF copies of your mail whenever you like.
  • We will automatically send eligible mail to your Online Banking Mailbox as well as sending a paper copy by post. If you don’t need the paper version, you can choose to go paperless by selecting the 'Paperless settings' option in the left hand menu within Online Banking.
  • We’re continuing to make more letters available to access online. You can now receive selected account opening letters to your Mailbox, so if you’re opening a new savings account, current account or personal loan you’ll see your new account documents in your Mailbox.
  • Your Online Banking Mailbox allows you to securely receive and access important mail we’ve sent you in electronic format. 
  • You can view, download or print PDF copies of your mail whenever you like.
  • We will automatically send eligible mail to your Online Banking Mailbox as well as sending a paper copy by post. If you don’t need the paper version, you can choose to go paperless by selecting the 'Paperless settings' option in the left hand menu within Online Banking.
  • We’re continuing to make more letters available to access online. You can now receive selected account opening letters to your Mailbox, so if you’re opening a new savings account, current account or personal loan you’ll see your new account documents in your Mailbox.
  • Your Online Banking Mailbox allows you to securely receive and access important mail we’ve sent you in electronic format. 
  • You can view, download or print PDF copies of your mail whenever you like.
  • We will automatically send eligible mail to your Online Banking Mailbox as well as sending a paper copy by post. If you don’t need the paper version, you can choose to go paperless by selecting the 'Paperless settings' option in the left hand menu within Online Banking.
  • We’re continuing to make more letters available to access online. You can now receive selected account opening letters to your Mailbox, so if you’re opening a new savings account, current account or personal loan you’ll see your new account documents in your Mailbox.
  • Your Online Banking Mailbox allows you to securely receive and access important mail we’ve sent you in electronic format. 
  • You can view, download or print PDF copies of your mail whenever you like.
  • We will automatically send eligible mail to your Online Banking Mailbox as well as sending a paper copy by post. If you don’t need the paper version, you can choose to go paperless by selecting the 'Paperless settings' option in the left hand menu within Online Banking.
  • We’re continuing to make more letters available to access online. You can now receive selected account opening letters to your Mailbox, so if you’re opening a new savings account, current account or personal loan you’ll see your new account documents in your Mailbox.
  • Your Online Banking Mailbox allows you to securely receive and access important mail we’ve sent you in electronic format. 
  • You can view, download or print PDF copies of your mail whenever you like.
  • We will automatically send eligible mail to your Online Banking Mailbox as well as sending a paper copy by post. If you don’t need the paper version, you can choose to go paperless by selecting the 'Paperless settings' option in the left hand menu within Online Banking.
  • We’re continuing to make more letters available to access online. You can now receive selected account opening letters to your Mailbox, so if you’re opening a new savings account, current account or personal loan you’ll see your new account documents in your Mailbox.

Guide to your Online Banking Mailbox

Get the UK's 'Best Banking App'

Have you downloaded the UK's 'Best Banking App'? The NatWest app has won the British Bank Award 2017 for best mobile banking app.

Get the app

App available on most smartphones to NatWest customers with Online Banking and a UK or international mobile number in specific countries. 

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