Mobile banking app update | NatWest

We've updated our mobile app

Woman sitting in a pink chair in her lounge using her tablet and smiling.

Great news, we've updated our app

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App available to Online Banking customers with a UK or international mobile number in specific countries.

Payments over the weekend have changed


Find out what this means for you

The way regular payments come in and out of your account(s) over a weekend has changed, and your available balance may be affected.

What's changed:

Payments into your account at the weekend (like your salary, pension or other regular income)

Any payments due into your account on a Monday will only be available to you from the Monday and not the Saturday as before.

 

View further information

Payments out of your account at the weekend (like Direct Debits and Standing Orders)

Any payments due out of your account on a Monday will leave your account on the Monday, meaning this money will still be available to you over the weekend.

Latest mobile app updates

Store your receipts digitally

Capture all your business outgoing receipts digitally through your app on Apple devices!

 

You can now photograph all your business receipts and automatically match them with transactions in your app. Excellent for accounting and tax purposes.

 

  • Take a picture of any receipt and digitise it in your app
  • Relevant details from the receipt are automatically picked up by the app including amount, date and merchant name
  • Your app can create a receipts list allowing you to easily and quickly review your outgoings
  • You can export your receipt lists to excel or as a PDF making it easy to track outgoings and stay on top of your accounts

Payment improvements

There are now more reasons than ever to make payments using your mobile app.

 

  • For new payments under £250, you can now save the details without the need for a card-reader.
  • Never forget to make a payment again. You can now set a payment or transfer to leave you account at a later date (up to 4 months).
  • You can now remove old payment details that you no longer need.

Download the app on selected international mobile numbers

If you have not been able to download the app because you’ve got an international mobile number,  now you can.

 

You can now download and use our app on the following international mobile numbers.

 

These include:

 

Australia, Belgium, Cyprus, Denmark, France, Gibraltar, Greece, Hong Kong, Ireland, Malta, New Zealand, Poland, Singapore, South Africa, Spain, Sweden, Switzerland and the USA.

Our Android app has a new look

If you use an Android mobile phone or tablet you will notice we’ve introduced an improved look and layout, making it easier to navigate through our app and do you’re banking on the move.  

Always open

Need a loan but your is branch closed. No problem.

 

Apply and open pre approved products through the app, if eligible on Android and Apple devices.

Past updates to the app

See all your business accounts in one place

All your business accounts can now be accessed through your app!

 

If you are a business customer with more than one business account you can now manage them all from the app using your existing log in details. Additional business accounts can be added through the ‘My Profile’ section in your mobile app.

iPhone X - Face ID

Lucky enough to already have the iPhone X?

 

You can use your iPhone X to log into your mobile app using Face ID.

Credit card improvements

Manage your Credit Card PIN.

 

We have made it even easier to manage your credit card through your app on Android devices.

 

You can now and unblock your PIN through the app and get PIN reminders posted out to you.

App notifications

You can choose to receive helpful notifications on your iPhone. These notifications will help you to make the most of your app and stay on top of your finances.

Introducing 'My profile'

‘My profile’ is a new area in the app where you can now easily update your details, settings and your notifications.

 

To view your profile tap the icon on the top right of your accounts home screen on your iPhone when you log in.

Send international payments straight from your app!

Do you need to send money abroad?

 

You can now send international payments with your mobile app in a few simple steps, without having to login to Online Banking or visit a branch:

 

  • Tap 'International payments' on your Account Summary screen
  • Choose an existing payee from your list
  • Enter an amount, select delivery payment speed and allocate fees
  • Check the details and when you're happy, confirm the payment

Payments must be made on Online Banking before you can pay through our app.

New look registration

Registering for the first time or re-registering for the app if you’ve forgotten your details is now even easier on your iPhone.

 

  • We’ve added new guidance to make it easier to find the details you’ll need to access our app. Should you need assistance when registering or re-registering our webchat team are here to help.

Registering for the app using an Android phone just got even easier.

 

  • When registering for the app you can now automatically add the activation code sent to you by text without having to leave the app, making it even quicker to get started.

Personalised greeting

We want you to get the best experience from your app so we have now included personalised greetings.

 

  • You will now receive a personalised greeting each time you log in
  • Name not showing correctly? Update it in 'settings'

New look help and support section

We have moved our 'Need Help' section to the bottom of your mobile app screen.

We want it to be easy for you to get information and contact us when you need to.

Here you will find:

 

  • Your 10 digit customer number that you need for logging in to Online Banking or when you ring us
  • Our frequently asked questions and the chance for you to ask us something else
  • Show me how to' demos that explain how to use our mobile app services like Get Cash
  • 'Near Me' helps you find the nearest branch or cash machine
  • Our Security Centre, for tips on stay safe when banking digitally

And more to be added soon!

Start banking on the mobile app in minutes

App available to Online Banking customers with a UK or international mobile number in specific countries.

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