Ways to Bank

Going Paperless

Going paperless

Choosing to get your documents electronically not only means you’ll have less post cluttering your home, it means you’ll be helping cut paper waste too.

You can switch each of your accounts to get paperless statements, paperless mail or both.

Get your documents online or in the app

Getting your statements online means you can access and search up to 7 years of statement history through Online Banking.

Making the switch to paperless mail also means the latest correspondence we send you will be available through your Online Banking or the mobile app Mailbox rather than by post. We’ll even send you an alert to let you know when you’ve got new mail.

And should you change your mind, you can switch back to paper any time you like!

I’d like to learn how…

Select your preferred way of doing it

What you'll need


Access to Online Banking

You’ll need an account which is eligible to switch to paperless statements or correspondence

Not registered for Online Banking?  Sign up today

Your step-by-step guide:

  1. 01

    Login to Online Banking

  2. 02

    Select “Paperless settings” from the left hand menu

  3. 03

    Once you’re on the “Paperless settings” page select the ‘Online’ option to switch your statements or other mail to paperless for your account

  4. 04

    Don’t forget to check we have your email address when switching to paperless

  5. 05

    Click, next and follow the onscreen instructions to confirm your paperless settings



If you go paperless and choose online statements, you’ll find them within the Statements section of Online Banking.

Other mail: 

If you switch your other mail to online, we’ll send your mail to your Online Banking Mailbox. 

Note: You can switch some or all of your accounts to paperless, and you can switch back to paper at any time should you need to.

What you'll need


Access to our App

A NatWest Mastercard credit card


It's quick and easy to switch your NatWest Mastercard to paperless statements through our app.

Your step-by-step guide:

  1. 01

    Log into the app and navigate to your NatWest Mastercard

  2. 02

    Select the 'Statements' option, then choose 'Delivery preferences'

  3. 03

    Select the 'Paperless statements' option to switch your credit card to paperless statements


Note: You can switch back to paper statements at any time.


Your next steps:

To switch your other accounts to paperless statements or paperless mail, just login to Online Banking and select the ‘Paperless settings’ option from the left hand menu.

Learn about your Online Banking or mobile app Mailbox

When you opt for paperless mail, we’ll send your correspondence digitally to your Online Banking Mailbox, rather than by post.  You can access correspondence we’ve sent you by logging into Online Banking or your mobile app and clicking the 'Mailbox' option.

We’ll send you an alert to let you know when you have a new item of mail to view online (you can choose an email alert, SMS or both)

All mail you receive in your Mailbox is available in PDF format for you to view, download or print

You can save a copy of your mail after downloading, should you wish to keep a permanent copy

If you switch to paperless correspondence, we may occasionally still send selected important mail to you by post.


Learn about paperless statements

Online Banking

To view up to 7 years of statements online, first log into Online Banking and click the ‘Statements’ option in the left hand menu. Select the “View, save and print PDF statements and certificates of interest” option and from there you can choose which account and which statement you want to see.

Mobile Banking

You can view up to 24 months of credit card statements via our Mobile App.  To view your statement, login to the app and tap on your NatWest credit card, then select the ‘statement’ option.

Then simply choose which of your statements you want see.  You can view, download or share a PDF copy of your credit card statement using the app.

Your next steps

To view, print or download statements for your other accounts, simply login to Online Banking and select the ‘Statements’ option.

Something else we can help you with?