Ways to Bank

Getting Emergency Cash

In a nutshell

When your debit card has been lost or stolen, our Emergency Cash service makes sure you don't have to go without cash in your pocket. We'll give you a code to type in to a NatWest or Royal Bank cash machine, which will let you take money out of your account.

  • If you're a online or telephone banking customer, you can make one withdrawal of up to £300
  • If you're not registered for these services, you can still get £60 to tide you over

Please note: You can only use our Emergency Cash service when you call up to cancel your card. If you use the mobile app you will no longer be able to use Get Cash until you have a replacement debit card.

What you'll need


To get Emergency Cash, you must get your code at the same time you're cancelling a lost or stolen debit card

Your step-by-step guide:

  1. 01

    Call the Card loss centre

    0370 600 0459 (overseas +44 1268 500 813) Minicom: 0800 917 0526

    Open 24 hours a day. Calls may be recorded. Call charge information

  2. 02

    When cancelling your card, let us know you'd like access to 'Emergency Cash'

  3. 03

    We will ask you some security questions to make sure it's you

  4. 04

    Tell us how much you want (up to £300 if you're an Online Banking customer)

  5. 05

    We'll give you a code to use at a NatWest or Royal Bank of Scotland cash machine

  6. 06

    When you've found an ATM, press 'enter' and then follow the instructions on the screen to take your cash out

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