Chat to us online
Cora is a digital chatbot trained to answer your banking questions. You can chat to her online anytime and if she can’t help, she’ll pass you on to a real person who can. On average she can answer questions within 5 minutes.
You can usually find Cora waiting to help at the bottom right hand side of the screen, or in your mobile app by tapping on 'Help' followed by 'Message us'.
Need help with one of our products?
Find answers in our FAQs
Useful links to help with your mortgage
Frequently asked questions about mortgages
Mortgage Phone Numbers
Useful links to help with your credit card
Frequently asked questions about credit cards
Credit Card Phone Numbers
Useful links to help with your loan or overdraft
Frequently asked questions about loans or overdrafts
Useful links to help with your current or savings account
Frequently asked questions about current accounts or savings
Online Banking
Frequently asked questions about online banking
Mobile Banking
Frequently asked questions about mobile banking
Do you need urgent help?
The cost of your call will depend on what phone line you're using. See our call charge information page.
Also, please note that calls may be recorded for training and monitoring purposes.
Please have your customer number and PIN ready when you call so we can deal with your call quickly. These are the same details you use to log in to Online Banking.