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Support Centre

How can we help?

Here to help

Cora is our digital assistant. Cora can usually help. But if not, you'll be passed on to a real member of staff.

Find answers in our FAQs

Good to know

Accessible banking

If you have an impairment, disability or health condition, here’s how we’re making banking easier for you.

Want to complain?

To put things right, we need to know what went wrong. Let us know all about it online, or via WebChat.

Don’t get scammed

Learn about fraudsters’ tricks, and get advice on how to combat them. If you’re a victim of fraud, we’ve support for you too.

PPI claims

Have a question about Payment Protection Insurance (PPI)?

Ways to bank

Online Banking

Manage and keep track of your finances 24/7 with Online Banking
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Download our app

Check your balance and make transfers and payments, all from the palm of your hand
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Other ways to bank

See the other ways to manage your money with us

Service status

We need to maintain and update all our services - from our website and mobile app to our ATMs and credit card processing. You can check on the status of our services any time you like. 

Send us some feedback

We always welcome your feedback – we’re happy to listen whether you have received fantastic service from NatWest or if something hasn’t gone so well. Whether you have experienced it in branch, over the phone or webchat, we would love to hear your feedback through our Feedback Form.

What’s happening with Brexit?

Get useful information on Brexit and how it might affect you. And how we’re planning for it.

Other ways to get help

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